HR Coordinator

About the role

Brightway is a fast-growing insurance agency system established in 2008. With over 350 franchises in 35+ states and $1.3 billion in annual premiums, we are one of the nation's largest privately-owned property and casualty insurance distributors. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. Our mission is to innovate and apply cutting-edge technologies to drive customer-centric growth.

Job Responsibilities

• Manage the new hire onboarding process from offer acceptance through 90 days, including background checks, I-9 verification, documentation, and technology setup.

• Facilitate new hire orientation for all new employees, ensuring a consistent and welcoming experience.

• Partner with the internal HR Payroll & Benefits team to ensure all new employees are properly set up prior to their start date.

• Serve as the central coordinator for class hire onboarding (Sales & Customer Service), ensuring all departments - IT, Compliance, Licensing, L&D, and Office Coordination - have their tasks assigned, tracked, and completed on time.

• Maintain onboarding trackers and communication timelines; follow up across teams to surface and resolve blockers.

• Partner with hiring managers to confirm new hire readiness and a consistent first-day experience.

Process Improvement

• Evaluate existing onboarding workflows and identify opportunities to streamline, standardize, and operationalize.

• Build and maintain SOPs, checklists, and process guides that make onboarding more repeatable and scalable.

Operations Support

• Serve as a resource for ATS operations - maintaining system accuracy, requisition workflows, candidate records, and related documentation.

• Maintain the job description catalog, ensuring templates are current, organized, and accessible.

• Maintain the careers inbox, partnering with the internal team to ensure all inquiries are routed and handled appropriately.

• Participate in career fairs, hiring events, and sourcing support as needed.

• Assist in other HR projects as needed.

Skills, Licenses & Certifications

• Proficiency in Microsoft Excel

• Strong organizational and coordination skills; able to manage multiple workstreams and hold others to deadlines.

• Detail-oriented and task-driven with an ownership mentality.

• Comfortable collaborating across departments and adapting to different working styles.

• Tech-proficient; able to learn HR systems, ATS platforms, and AI tools quickly.

• Familiarity with I-9 and background check processes a plus.

Education & Experience

• Bachelor’s degree and 1–3 years of experience within HR, recruiting, or onboarding; equivalent experience considered.