HR Consultant , PRN, Days

Job Summary

First point of contact for team members calling, or emailing, the HR Contact Center (Ask HR) with questions or issues related to HR or other current system events.

Essential Functions

• Evaluates team members' needs from calls, emails and Workday Help cases and respond in a timely and accurate manner.
• Uses technology to find answers to wide range of questions on a broad group of topics.
• Key contributor in compliance requirements such as reviewing I-9, running Motor Vehicle Records, and other similar tasks.
• Responds to subpoenas requesting Human Resource files and collaborates with in-house counsel for any additional subpoena requests.
• Gathers information related to SC unemployment claims and respond as appropriate.
• Responds to governmental agencies related to team members' employment for specific forms such as, governmental employment forms, student aid forms, and requests from mortgage companies.
• Works on various audit projects, such as licensure/ certification, I-9, reviewing and determining which employee files need to be converted from paper to electronic version, and projects requiring similar skills.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School diploma or equivalent OR post high school diploma / highest degree earned. Bachelor's degree preferred.
• Experience - Two (2) years HR or customer service experience.

In Lieu Of

NA

Required Certifications, Registrations, Licenses

NA

Knowledge, Skills And Abilities

• Ability to provide excellent customer service and deescalate team members who contact Ask HR unhappy.
• Contact Center or Human Resource experience preferred.