HR Business Partner

About the Role

This individual is responsible for identifying, evaluating, and resolving HR-related projects and issues for customers. Serving as the account manager for customers purchasing our highest tier of service, the HR Business Partner leads customers through strategic HR initiatives, acting as a project manager and utilizing internal team members to accomplish customer projects and tasks to better meet company profitability margins.

Responsibilities

• Lead customer projects using project management principles and practices.
• Proactively anticipate customer needs and communicate regulatory or industry changes that impact the customer.
• Advise customer groups on potential risks and associate relations impact of business decisions, demonstrating business acumen and experience working with executive levels.
• Participate in sales calls/meetings for large and/or viable prospect opportunities as requested.
• Manage 25-50 full-service customer accounts using a team approach and effective delegation.
• Coordinate, develop, and conduct various HR-related training programs for customers and marketing thought leadership opportunities.
• Conduct customer investigations and prepare report-out documents as requested.
• Identify legal and governmental reporting regulations affecting HR practices and ensure customer policies, procedures, and processes comply.
• Conduct comprehensive HR/HCM analyses, wage and salary surveys, analyze data, and present results to customers, including workforce planning, employee communications, culture, professional development, organizational development, employee relations, performance management, compliance, compensation analytics, benefits, and measuring the impact of HR initiatives on business results.
• Review and advise on complex employee relations issues.
• Maintain advanced knowledge of multi-state employment law compliance.
• Provide management coaching to customer designees.
• Schedule and participate in biannual strategic customer meetings.
• Provide HR policy guidance and interpretation.
• Assist with help desk and/or escalated calls.
• Maintain working knowledge of isolved modules and functionality for customer upsell opportunities.
• Maintain department customer deliverable templates and monitor for compliance changes.
• Ensure consistent use of deliverables across all locations and work toward continuous quality improvement.
• Stay current with changing technology, including software programs.
• Uphold, support, and promote all company policies and procedures.

Requirements

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to work with mathematical concepts such as probability, statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers—who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management, and engagement management functions.