HR assistant - EMR training coordinator

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the role

The HR Assistant – EMR Training Coordinator is responsible for onboarding and training newly hired employees on the agency's Electronic Medical Record (EMR) system.

Responsibilities

• Create and maintain employee EMR accounts and coordinate system access with IT or the EMR vendor.
• Train employees on EMR navigation, documentation requirements, scheduling, messaging, and agency workflows.
• Provide one-on-one coaching and additional training as needed.
• Monitor employee progress during training and provide feedback to supervisors.
• Develop and update EMR training materials, user guides, and reference documents.
• Aid employees with troubleshooting basic EMR issues and escalate technical concerns when appropriate.
• Ensure all new hires complete required EMR competencies before independently performing job duties.
• Maintain records of completed training and employee competency evaluations.
• Participate in new hire orientation and assist with the onboarding process.
• Provide refresher training when software updates or workflow changes occur.
• Work with management to identify documentation trends and recommend additional training opportunities.
• Ensure employees understand HIPAA requirements, documentation standards, and company policies related to EMR use.
• Maintain confidentiality of employee and patient information at all times.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Previous experience in Human Resources, healthcare administration, or medical office operations preferred.
• Experience using an Electronic Medical Record (EMR) system required.
• Home Health or Hospice experience preferred.
• Strong computer skills, including Microsoft Office applications.
• Excellent communication, presentation, and interpersonal skills.
• Ability to train individuals with varying levels of computer proficiency.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality and professionalism.

Qualifications

• Thorough understanding of EMR workflows and documentation processes.
• Knowledge of HIPAA and patient privacy regulations.
• Ability to explain technical concepts in a clear and supportive manner.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and collaboratively with multiple departments.
• Excellent attention to detail and organizational skills.

Skills

• Ability to sit for extended periods while conducting computer-based training.
• Ability to occasionally stand, walk, bend, and lift up to 20 pounds.
• Ability to use standard office equipment, including computers, printers, and telephones.

Physical Requirements

• Ability to sit for extended periods while conducting computer-based training.
• Ability to occasionally stand, walk, bend, and lift up to 20 pounds.
• Ability to use standard office equipment, including computers, printers, and telephones.

Hours

9am - 5:30pm

Work Environment

This position is primarily based in an office environment with occasional interaction with clinical staff. The employee will regularly use computers and office equipment while providing in-person and virtual training sessions.