HR Assistant - Benefits Administration

Essential Duties and Responsibilities

• Provide administrative support for benefits enrollment processes and ongoing benefits administration.
• Respond promptly to inquiries from lay employees, clergy, and local benefits administrators, delivering accurate and professional customer service.
• Manage the benefits email inbox by monitoring incoming messages, responding to inquiries in a timely and professional manner, and routing messages as appropriate.
• Support projects and assignments from the Benefits Manager or Director of Human Resources, including providing status updates and estimated completion timelines.
• Aid in data entry and record maintenance within benefits administration systems and Human Capital Management (HCM) systems (e.g., payroll, time and attendance, applicant tracking, performance management, and retirement systems).
• Assist with the administration of the Family and Medical Leave Act (FMLA).
• Cook up logistics for training sessions, workshops, and meetings, including scheduling, room setup, materials preparation, and catering arrangements.
• Screen and route incoming telephone calls, voicemails, and emails; provide direct assistance within the scope of responsibility while maintaining professionalism, discretion, and confidentiality.
• Receive and distribute incoming mail and ensure timely processing of outgoing correspondence and departmental mailings.
• Support Senior Priest Care initiatives as directed.
• Perform other duties as assigned by the Benefits Manager or Director of Human Resources.

Knowledge, Skills, and Abilities

• Must be a practicing Catholic in good standing and a registered member of a Catholic parish faith community.
• Must have the ability to respect, promote, accommodate, and not be in conflict with the mission, moral and social teachings, doctrines, and laws of the Roman Catholic Church.
• High School diploma or General Educational Development (GED).
• Willingness to learn and comprehend and apply employment laws in one's work by attending internal/external training workshops.
• Willingness to learn and comprehend multiple benefits administrative systems, and a Human Capital Management (HCM) system, including talent management, applicant tracking, payroll system, time-and-attendance, performance management, and retirement systems.
• Exceptional level of customer service to employees, priests/pastors, management personnel, local benefits administrators at the parishes, schools, and agencies, by responding to inquiries quickly, completely, accurately, and professionally.
• Meticulous attention to detail with the ability to manage multiple tasks in a timely manner.
• Develop and maintain positive relationships with employees at all levels.
• Strong desire to learn.
• Commitment to being a student of HR Management; constantly learning about HR techniques, philosophies, disciplines, trends, and most importantly, staying informed of all employment laws and the changes in these laws.
• Comprehend and be in compliance with the Health Insurance Portability and Accountability Act (HIPAA) in protecting sensitive personal health information of individuals.
• Basic level of computer expertise in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
• Ability to capture critical information/key points by using exceptional active listening skills and asking appropriate probing questions while documenting conversations and recommendations given.
• The ability to organize and prioritize work, be proactive, take initiative, resolve complex problems, follow through, and simultaneously manage multiple priorities.
• The ability to work independently in a fast-paced, time-critical environment.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands

• Regularly stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear.
• Occasionally lift and/or move up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

Working Conditions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to occasionally travel and drive one's own vehicle to various diocesan locations.
• The noise level in the work environment is usually moderate.

Contacts Frequently Contain Confidential/Sensitive Information

• Necessitates discretion at all times.

Apply for this Position

• Go back to the job list