HR Assistant

Job Description

Provide and ensure excellent customer service by providing solutions to customer questions and concerns. Have an understanding or recognition of when the question or concern needs to be referred to a specialist or HR Manager for process review and improvement. Accurately complete tasks that support the HR processes while ensuring legal compliance for CSG. Complete all tasks with a focus on enhancing the employee experience.

Understand and complete specific tasks associated with assigned functional area(s). Assist with implementation and provide ongoing support for employee and company initiatives. Participate in Continuous Rapid Improvement meetings. Maintain an understanding of each of the process teams. Participate in workgroups designed to support the larger Business Operations Center of Excellence. Adhere to high standards set forth by the HR Team that are aligned with CSG culture and using an employee-centered approach. Maintain strict confidentiality of all employee information, while ensuring information is only shared within CSG policies and standards.

Demonstrate ethical and sound professional practices by acting consistently and according to CSG’s mission and core values, promoting organizational and personal integrity, and adhering to CSG confidentiality policies and upholding trustworthiness. Ability to work cooperatively with others as part of a team. Support team decisions, do own share of the work, keep team members informed of happenings, share relevant information, express positive attitude and expectation of others, value others input, and display willingness to learn from others. Ability to maintain and build friendly rapport with internal and external associates at all levels of the organization.

Qualifications

• High School Diploma or Equivalency and one year of related experience in customer service/relations or an equivalent combination of education and experience.
• Human Resources background is preferred but not required.
• Must have a valid driver’s license, good driving record, and access to a reliable vehicle to attend trainings and meetings.