HR Assistant

About the role

The Human Resource Assistant (Tier 1 HR Advisor) serves as the first point of contact for employees and managers regarding HR-related questions, policies, processes, and system support. This role operates in a fast-paced HR Shared Services environment and is responsible for resolving inquiries through phone, chat, and case management channels while providing an exceptional customer experience. Key responsibilities include processing HR transactions within Workday and associated systems, responding to employee and manager inquiries, documenting case activity, and ensuring compliance with established service level agreements and operational metrics. The role requires strong communication skills, attention to detail, and the ability to navigate HR systems and knowledge resources effectively. The successful candidate will demonstrate professionalism, maintain confidentiality, escalate complex issues appropriately, and contribute to process improvement efforts that enhance service delivery and operational efficiency.

Responsibilities

• Serve as the first point of contact for HR-related inquiries from employees and managers.
• Resolve HR inquiries through phone, chat, and case management channels.
• Process HR transactions using Workday and other associated systems.
• Document case activity accurately and maintain detailed records.
• Ensure compliance with established service level agreements and operational metrics.
• Escalate complex issues appropriately and contribute to process improvement efforts.

Essential Skills

• Experience handling high-volume employee inquiries via phone, chat, email, or case management systems.
• Strong customer service and issue-resolution capabilities.
• Experience utilizing HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
• Ability to document cases accurately and maintain detailed records.
• Strong verbal and written communication skills.
• Ability to work within defined service levels, KPIs, and performance metrics.

Additional Skills & Qualifications

• Workday experience.
• Exposure to Kronos or other workforce management systems.
• Experience in HR Shared Services or HR Service Center.
• SHRM certification, IHRIM certification, or related HR credentials.
• Knowledge of process improvement or Six Sigma.

Work Environment

• Location: Boca Raton, Florida.
• Work Arrangement: Hybrid, with an onsite requirement of three days per week.
• Schedule: Monday through Friday.
• Availability Required: Candidates must be available between 8:00 AM and 6:00 PM ET.
• Shift Assignment: Determined based on business coverage requirements and assigned upon start date.
• Environment: Fast-paced HR Shared Services/contact center setting supporting employees and managers.
• Duration: 12-month assignment.

Job Type & Location

This is a Contract to Hire position based out of Boca Raton, FL.

Pay

The pay range for this position is $25.00 - $25.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)