HR Analyst, Retirement

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. This is a 12-month temporary onsite assignment in Hershey, PA.

About the role

Administer all aspects of employee pension and 401(k) in accordance with company policy and/or state, federal, or local laws. Provide instruction, guidance, and excellent customer service to employees, managers, and human resources professionals. Support Canada as needed for English-speaking employees and other benefit areas as required.

Responsibilities

• 60% - Support Retirement Plan Administration (U.S., Puerto Rico, and Canada)
  • Semi-annual Supplemental Retirement Contribution (SRC) process
  • Annual Core Retirement Contribution (CRC) process for U.S., Puerto Rico, and Canada
  • Primary contact for planning and administration of legally required communications and special payment processes (SRC, CRC, etc.)
  • Monitor and respond to ServiceNow tickets within the service level agreement
  • Monitor and respond to 3rd party administrator tickets timely and effectively
• 25% - Invoice Billing
  • Run monthly queries to create and complete self-bill invoices for client disability and life insurances
  • Pay monthly bills received from benefit vendors
• 15% - Assist 3rd Party Administrators
  • Serve as subject matter expert on pension and 401(k)/RRSP for participants, managers, HR consultants, Total Rewards, Finance, and Payroll
  • Assist with internal/external auditor and Sarbanes-Oxley (SOX) and 5500 requests; proactively ensure data integrity
  • Participate on work teams examining enhancements to programs, procedures, policies, processes, workflows, and automation related to benefits
  • Provide ongoing support to former employees/retirees by answering questions related to pension and 401(k)

Internal customers include employees, supervisors, managers, payroll, legal, absence management team, and IT. External partners include vendors.

Requirements

• Excellent analytical and interpersonal skills
• Strong written and oral communication skills
• Detail-oriented with self-initiative
• Proficiency in Excel and data analytics tools
• Working knowledge of 401(k) and pension rules and requirements
• Computer experience with MS Word, MS Excel, SAP, and Outlook
• Ability to communicate effectively with employees, managers, IT, vendors, legal, and payroll

Qualifications

Bachelor’s degree or equivalent training/experience.