HR Administrator

About the role

The Human Resources Administrator contributes to the accomplishment of Human Resources practices and objectives that provide an employee-oriented, high performance culture emphasizing quality, productivity, and standards, goal attainment, and the development of a superior workforce. This position provides administrative support to the HR department and assists the team in the efficient operation of the HR Office and all other projects as assigned.

Responsibilities

• Maintain confidentiality and ensure accurate, timely completion of HR functions.
• Support onsite personnel in Operations, Training, Recruitment, Quality Assurance, and IT.
• Ensure adherence to IBEX policies and procedures, and safety procedures.
• Maintain HRIS data and ensure all files are complete and organized.
• Assist the HRM with external requests associated with EEOC, Unemployment, and other governmental agencies.
• Work closely with the Corporate Benefits team to facilitate and assist with benefit administration at each location, including the processing of new hire and life event benefit enrollments.
• Manage Leaves of Absence, including those covered by FMLA and ADAAA.
• Assist with NEO preparation and facilitation.
• Answer and assist in basic payroll inquiries, escalating and investigating as necessary.
• Maintain employee personnel files.
• Participate in weekly, monthly, and quarterly meetings to ensure compliance in all areas of HR Management.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field and/or relevant HR certification preferred.
• Equivalent work experience may be substituted for formal education requirements.
• 0-2 years of experience in Human Resources.
• Professional experience in a call center environment a plus.

Qualifications

• Demonstrated knowledge of Human Resource subject matter including but not limited to Federal and Local Regulatory Laws and practices such as FMLA, ADAAA, OSHA, FLSA, ERISA, Worker’s Compensation, and Title VII laws, etc.
• Excellent communication, written, and interpersonal skills.
• Acute attention to detail, problem-solving, and multi-tasking skills.
• Strong technical aptitude and expertise (Excel, Word, PowerPoint, HRIS systems).
• Ability to work effectively with minimal supervision and report in on all tasks as assigned.
• Willingness to travel from one site to another (when necessary).

Skills

• Knowledge of HRIS systems.
• Ability to support the Mission and Core Values of IBEX and act as a role model for these values to all employees.

Benefits

• Comprehensive benefits package.

Pay

• $XX.XX - $XXX.XX per hour.

Schedule

• Full-time position.