HPE Technical Solutions Specialist

About the role

The Technical Solutions Specialist team works directly with reseller and internal partners to build complete solutions, identify opportunities, and support the sale of appropriate products and services.

Responsibilities

• Respond to reseller and internal partner requests expediently and efficiently through email, phone, online chat, and Microsoft calendar bookings.
• Identify key opportunity details, including budget, end-user information, business need, and close date.
• Expand opportunities by recommending services, support, warranty, maintenance, and adjacent technology options.
• Support cross-sell conversations by identifying additional products or services that strengthen the overall solution.
• Maintain productivity, engagement, and service-level metrics while delivering a consistent partner experience.

Requirements

• Formal education or hands-on experience with technology products preferred.
• Effective communication skills with multiple levels of customers, reseller partners, and internal stakeholders.
• Proficiency with Microsoft Office products and associated software.
• Ability to follow direction while also taking initiative when needed.
• Team-oriented mindset with the ability to receive constructive feedback as an opportunity to improve.
• High school diploma or equivalent required; two-year degree preferred.
• Three years of general experience or two years of functional experience preferred.

Qualifications

• Ability to apply acquired job skills, company policies, and procedures to complete assigned tasks.

Skills

• Curiosity and willingness to learn about new technologies and solutions.
• Strong collaboration and partnership skills.
• Technical product knowledge and understanding of industry trends.

Benefits

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Pay

The typical base pay range for this role across the U.S. is USD $50,500.00 - $80,800.00 per year.

Schedule

This is a hybrid role - 3 days/week onsite - and can be based at one of the following locations: Buffalo, NY, Scottsdale, AZ, Greer, SC.