Howie the Harp Intern

Howie The Harp Internship

The Howie the Harp Internship is designed to provide an opportunity for individuals to gain hands-on experience in the field of social services within New York City. Interns will support work related to Community Access’s employment programs: Howie the Harp Peer Training, Assisted Competitive Employment Program (ACE), Ongoing Integrated Supportive Employment (OISE).

• Support front desk operations
• Serve as a liaison between program participants and staff
• Assist with administrative tasks

Core Principles

• Respectful communication
• Professionalism
• Flexibility
• Responsiveness

Areas of Instruction

• Front desk receptionist duties
• Data entry
• Communication
• Administrative skills

Responsibilities

• Answer phone calls and direct calls as needed
• Buzz people into the office
• Identify the needs of people who walk-in and assist them accordingly
• Provide information about the program
• Direct people to sign up for information sessions
• Collect information from interested individuals
• Greet students as they enter and leave the office
• Remind them to sign in and out
• Make sure sign-in sheets are printed out and placed at the desk
• Ensure that resources at the front table are updated and refilled regularly
• Update the white board calendar near the front desk
• Make copies for program participants as needed
• Conduct outreach calls to inform participants about events
• Distribute MetroCard’s to eligible individuals
• Check paper supply and toner supply on printers
• Notify staff when supplies need to be re-ordered
• Review paper files in boxes and separate/organize items according to guidance provided by program staff
• Upload documents into participants’ filing cabinets in awards
• Create/print certificates for graduates
• Provide support during special events
• Attend community events as needed

Requirements

• An understanding, appreciation and commitment to the philosophy and mission of Community Access
• Establish and maintain polite, professional, and effective working relationships with all employees and participants alike
• Completion of relevant training program
• Good oral and written communication skills
• Be creative and flexible
• Ability to work independently and as part of a team
• Ability to maintain confidential information, as related to position
• Good customer service experience
• Beginner level computer skills; Microsoft Word and Excel
• Demonstrated flexibility with ability to change priorities with limited notice