Houston Area Manager (exempt)

About the Role

In alignment with the company’s mission, vision, and values, the Care Manager partners with Operations to coordinate and manage service delivery to clients, optimizing their functioning, independence, and overall well-being.

Responsibilities

• Uses care management skills to independently assess and reassess client status, including physical and mental health, social resources, environmental safety, economic resources, and functional ability.
• Drafts, implements, and revises the client Plan of Care to ensure appropriateness, effectiveness, efficiency, and client satisfaction.
• Collaborates with clients, families, and support teams to obtain information, provide feedback, and facilitate healthcare coordination.
• Maintains required documentation and utilizes effective communication to facilitate continuity of care.
• Provides supportive communication to and conflict resolution with clients and family members; serves as an advocate for the well-being of the client.
• Makes referrals to appropriate community agencies such as crisis intervention, legal advocacy, and counseling agencies for medical, mental, physical, financial, legal, and social needs.
• Communicates elevated care issues with appropriate internal professionals, including Area Director and Executive Team.
• Extends client length of service through the delivery of exceptional care management services and consistently exceeding client expectations.
• Works closely with the teammate(s) who interviews, matches, trains, and supervises in-home teammates to ensure client needs are met when client requires caregiving services.
• May be required to assist in similar tasks depending upon client situation.
• Performs all responsibilities in accordance with professional codes of ethics, Arosa policies and procedures, and applicable state and federal regulations.
• Maintains productivity target of at least 15 billable hours per week (some offices may have a higher target) based on company guidelines set for weekly care management revenue goals.
• Serves as Care Manager on call, receiving inquiries and managing client needs evenings and weekends during on-call rotation.
• Documents and updates activity in multiple systems to ensure compliance with company protocols.
• Attends, and as requested, provides education to others during weekly peer supervision and monthly Care Management meetings.
• Collaborates with community organizations to promote awareness and understanding of elder care issues and Arosa services, including but not limited to presentations, in-person meetings, and electronic outreach.
• Participates in Arosa and office committees, programs, initiatives, and meetings as needed/requested.
• Other duties as assigned.
• Supervises in-home and/or care management teammates, including safety monitoring, performance management, training, and all other supervision.

Requirements

• Bachelor’s or an Associate Degree in Social Work, Nursing, Gerontology, Psychology, Health and Human Services, or other healthcare-related fields. Preferred: Master’s Degree in a healthcare-related field.
• Licensure in a candidate's professional field highly desired.
• A minimum of two (2) years’ experience in care management preferred; experience working with the aging population preferred; other professional experience may substitute.
• Attainment of a Care Management Certification (CCM or CMC) desired when eligible (typically within the first one to two years of employment).
• Ability to interface effectively and professionally with client support team, including family, physicians, attorneys, etc.
• Ability to work in a team environment required.
• Excellent written and verbal communication skills required.
• PC literacy required.
• Valid driver’s license and proof of current auto insurance required.

Physical Demands and Work Environment

• Ability to travel in an automobile.
• Ability to work beyond standard office hours and to be available for evenings and weekends.
• Demonstrates sufficient strength, endurance, and flexibility to perform job responsibilities.
• May require extended periods of standing or sitting.
• Ability to utilize standard office equipment and technology.

About the Company

At Arosa, we believe that the highest quality in-home care can only be delivered by professionals who feel cared for themselves. We are dedicated to attracting, training, retaining, and treasuring the best care professionals. Our team-based approach allows us to not only support our teammates but also offer our clients tailored, integrated support. We know that the integration of care management and home care leads to higher satisfaction for individuals and their families. Our senior care services combine the expertise of professional Care Managers with the compassion of dedicated Caregivers to deliver better experiences for seniors and their families. Every day, we work to honor our mission to create superior models of care and better quality jobs for our care teammates. We are bold in our efforts as we find new ways to improve the experiences of our clients, our clients’ families, and our care professionals.