Area Manager

Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full‑time and part‑time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you.

Responsibilities

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, and design/implementation of career development and performance improvement plans.
• Understand and champion the company's strategic principles, core values, and people culture.
• Assign duties and tasks to employees, inspect work for cleanliness and completion, and review work performed to ensure quality of service to customers.
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
• Conduct new‑hire orientation, safety training, job training, etc., to assure hourly employees can perform tasks efficiently and safely.
• Prepare and review all required paperwork such as time sheets, accident reports, new‑hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee‑relations problems, and coaching and counseling employees to empower success.
• Establish relationships with customers by visiting accounts regularly to ensure the highest quality of service.
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
• Document customer contacts and concerns on an ongoing basis, and assist with follow‑through to ensure issues are resolved; delegate tasks to resolve customer concerns.
• Monitor assigned accounts for work‑order opportunities and additional work that can be added to the contract.
• Ensure all mandatory Quality Control site visits are completed and recorded.
• Spend time at account locations to support outcomes that meet customer needs.

Qualifications

Must have:

• High school diploma or equivalent.
• Minimum of two (2) years of management experience in a service‑related industry, preferably janitorial.
• Business‑level oral and written communication skills; ability to speak, read, and write fluently in English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service skills; active listening.
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict.

Preferred:

• Bilingual (Spanish).
• Prior cleaning or janitorial experience.
• Familiarity with custodial practices and commercial cleaning standards.
• Knowledge of floor‑care techniques including buffing and waxing.
• Experience in industrial cleaning or facilities maintenance.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation paid out only where required by law.