Housing Support Case Manager (Temporary, Part-time)

About the role

The Keys To Home Housing Support Case Manager facilitates case transfer, provides stabilization services, and supports the Housing Stabilization Co-op. This part-time, temporary position is scheduled from August 11, 2026, to August 31, 2026.

Essential Functions

• Act in accordance with Victory Programs’ Standards of Excellence, including maintaining professional ethics, boundaries, and client confidentiality.
• Implement best practices in compliance with Victory Programs’ Philosophy of Care and Housing First philosophy.
• Ensure that policies and procedures of the Keys to Home program are followed.
• Monitor, manage, and triage all inquiries made to the Keys To Home Housing Support line, including responding to all voicemails and emails.
• Aid in the onboarding and training of the new Co-op cohort starting in July 2026, covering the Redcap referral process, Housing Support Line, eHana workflows, Google Drive file repository, and other general program workflows, policies, and procedures.
• Provide housing stabilization services to clients including eviction prevention, recertifications, accessing funding and benefit sources, accompanying clients to resource-related appointments, appeals, and following up on client applications.
• Maintain timely and accurate records of all client work, completing all program required assessments.
• Maintain clear, concise, and accurate client files and data-based records.
• Act as a liaison between clients, landlords, property management companies, healthcare providers, funding sources, and other providers as needed.
• Attend weekly supervision, team meetings, and other meetings as requested.
• Obtain signed consent to support and empower clients with the coordination of referrals, housing search, and services that address client need areas.

Qualifications

• High school diploma with 1-2 years of relevant experience.
• Relevant experience may include: Housing search, Housing retention, Case management, HIV services.
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
• Openness to harm reduction philosophy.
• Strong organizational, written, and verbal communication skills.
• Strong computer skills, including Google office suites and Internet use.
• Demonstrated ability to work successfully in multi-cultural settings with diverse client groups, including people with mental health concerns and substance use disorder.
• CPR certified (may be obtained upon hire).
• Complete TB screening (may be obtained upon hire).
• Three strong work related professional references; at least 2 from manager or supervisor.

Position Details

• Position Type: On-site, non-exempt, part-time position, Hybrid role.
• Wednesday, Thursday 8 hours, Friday 4 hours (20 hours weekly).
• Position start date: 08/12/2026.
• Position end date: 08/29/2026.
• Rate: $22.28 per hour.

Benefits

• 75% health and 25% dental employer premium contribution.
• 100% employer paid disability and life insurance.
• Generous paid time off package to employees working 20+ hours a week including vacation, sick, and personal time as well as holidays.
• Upon hire, employees working 20+ hours a week are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation.