Housing Resource Service Coordinator

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Housing Resources Service Coordinator for our programs in Alameda County.

About the Role

The Housing Resource Service Coordinator is responsible for developing and maintaining housing and community resources to serve clients utilizing the Housing Resource Center. This includes maintaining a direct caseload and providing a variety of onsite services, as well as field-based service coordination. Services include homelessness prevention, move-in assistance, employment/housing workshops, housing navigation, and linkage to community resources/benefits.

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams—people you can be proud to work with. Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce, and we strive to recruit and retain employees from all backgrounds.

Responsibilities

• Research and access new housing opportunities and regularly update all resource materials for clients and staff.
• Discern which clients can manage housing searches independently and which need more hands-on help.
• Work closely with other agencies that support clients and collaborate effectively with all departments and staff.
• Provide excellent customer service with a self-directed sense of initiative.
• Represent Abode as a brand ambassador and advocate for the unhoused population with external stakeholders, potential new partners, and donors.
• Design and facilitate housing, employment, income, and resource education groups.
• Maintain knowledge of housing resources in the County.
• Assist with Housing Resource Center drop-ins/phone line for literal and preventative homeless services.
• Conduct Housing Needs Assessments and Crisis Assessments for housing and shelter resources.
• Assist with documentation readiness and housing navigation activities, including linkages to resources.
• Conduct outreach and fieldwork to support participants.
• Maintain accurate and timely participant files.
• Work with 50 or more participants on a caseload at any given time.
• Weekend and evening availability.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or equivalent experience required.
• 2 years of experience working with people facing homelessness, substance abuse issues, and individuals in the criminal justice system.
• Use of personal vehicle and proof of valid California Driver’s License and current auto insurance, along with a clean DMV record, is required, including driving and transportation of participants when required.

Benefits

• $28.85 - $33.74 per hour
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership