Housing Resource Coordinator

Housing Navigation and Landlord Engagement

• Develop and maintain a portfolio of permanent and temporary housing opportunities for REACH clients.
• Build and maintain partnerships with landlords, property managers, housing providers, motels, and referral partners.
• Career access to housing resources and support housing placement and retention efforts.
• Maintain current knowledge of landlord-tenant issues, housing eligibility requirements, and local housing resources.
• Assess, prioritize, and coordinate responses to time-sensitive housing placement needs with internal and external partners.

Program Coordination and Administrative Support

• Coordinate housing-related financial processes, including invoices, payment requests, receipts, and supporting documentation.
• Support implementation of housing prioritization processes, resource allocation, and access pathways.
• Provide administrative and coordination support to case managers as needed to facilitate client housing placement and service delivery.
• Maintain organized and up-to-date housing resource information, application materials, and related program documentation.
• Provide communication and coordination support to case managers, housing providers, and external partners.

Contract Compliance and Documentation

• Serve as a point person for contract reporting, data tracking, and compliance-related activities.
• Complete documentation and maintain records in accordance with agency, contract, state, and federal requirements.
• Ensure services and activities are delivered consistently with ETS/REACH program policies and procedures.

Team Collaboration

• Attend and participate in REACH team meetings, partner meetings, and other required organizational meetings.
• Contribute to collaborative problem-solving and ongoing program coordination efforts with internal and external stakeholders.
• Build the housing knowledge and capacity of care teams through training, coaching, and ongoing consultation on housing resources, systems, and best practices.

Requirements

• High school diploma or equivalent required; bachelor’s degree with coursework in the social service field preferred.
• Two years of prior work experience in work related to outreach or social work.
• Familiarity with services for individuals experiencing homelessness highly desirable.
• Understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Must be able to pass a Washington State Patrol criminal background check.
• Strong interpersonal skills and verbal/written communication skills.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes.
• Knowledge of housing resources, housing programs, and barriers impacting individuals experiencing homelessness or housing instability.
• Ability to assess, prioritize, and coordinate responses to housing-related support needs in collaboration with care teams and external partners.
• Ability to develop and maintain effective working relationships with landlords, property managers, housing providers, and community partners.