Housing Property Manager Supervisor

Boulder County Housing Department is seeking to hire two Property Management Supervisors to provide operational and strategic oversight of BCHA’s multifamily housing portfolio. This position ensures strong property performance, regulatory compliance, high-quality resident experience, and timely completion of leasing and recertification activities. The role serves as liaison among Compliance, Maintenance, Property Managers, Housing Operations, and Supportive Services, and involves training, mentoring, and evaluating site staff while maintaining a designated portfolio of properties.

About the role

• Full-time, benefited position working Monday–Friday, 8:00 AM–4:30 PM.
• Works out of Lafayette and Longmont.
• Non-exempt under FLSA guidelines.
• Boulder County requires employees to reside in Colorado as of the first day of work.

Responsibilities

Operational Oversight

• Oversee administration, operations, management, compliance, and contractual obligations for all BCHA-owned communities and those managed under contract.
• Maintain and directly manage a designated property portfolio (approximately one third to one half of a typical Property Manager workload), performing full property management responsibilities including leasing, inspections, recertifications, reporting, compliance, and resident relations.
• Ensure adherence to LIHTC, HUD, Rural Development, Fair Housing, ADA, and all applicable regulatory requirements.
• Provide coaching and operational guidance to Property Managers, ensuring consistency in procedures and staff development.
• Conduct recurring property site visits to monitor conditions, identify emerging issues, and mentor staff.
• Lead preparation for regulatory reviews, investor/lender inspections, REAC inspections, and internal audits; ensure timely completion of corrective actions and submissions.
• Monitor occupancy metrics, unit turnover timelines, rent-ready preparation processes, and operational performance.

Leasing, Recertification & Compliance

• Oversee leasing practices, eligibility screening, documentation accuracy, and file submission to Compliance for both supervised staff and the Supervisor’s own portfolio.
• Ensure timely and accurate annual/interim recertifications and adherence to internal and external regulations.
• Review and approve corrections; maintain audit-ready resident files.
• Coordinate and implement compliance-driven operational changes, ensuring consistent practice across sites.

Resident Relations & Community Support

• Support staff in escalated tenant situations involving lease enforcement, policy violations, and eviction processes.
• Respond promptly and professionally to resident concerns; attend resident meetings and engagement activities.
• Coordinate reasonable accommodations under ADA and Fair Housing regulations.
• Partner with case management and supportive services teams to stabilize households, support self-sufficiency, and prevent eviction.

Financial, Budget & Risk Management

• Provide input on annual operating budgets, capital improvement planning, and long-term property needs.
• Monitor rent collections, tenant accounts receivable, delinquencies, and KPI adherence.
• Review monthly financial reports for accuracy and compliance.
• Identify property condition issues and implement risk mitigation strategies; ensure compliance with safety standards and hazard protocols.
• Coordinate with Maintenance Supervisors to ensure timely unit turnaround and rent-ready completion.

Policy, Procedure & Process Improvement

• Recommend, create, refine, and implement operational policies and procedures to improve consistency and efficiency.
• Ensure teams implement standardized procedures and documentation across all assigned sites.

Staff Supervision & Development

• Supervise, train, mentor, and evaluate Property Managers and site teams.
• Set clear performance expectations, conduct evaluations, and implement coaching plans as needed.
• Organize and distribute workload equitably among team members.
• Recommend actions related to hiring, professional development, performance management, promotions, transfers, and separations.
• Ensure staff meets deadlines, quality standards, customer service expectations, and KPI benchmarks.

Requirements

• Minimum of 6 years of combined education and experience in housing or property management-related work, including at least 1 year of supervisory experience.
• Valid driver’s license and a clean driving record.
• Job offer contingent on passing a background investigation with fingerprinting.

Preferred Qualifications

• 3+ years of professional property management experience (affordable, LIHTC, HUD, or market rate).
• 2+ years supervising site teams in LIHTC, Section 8, RD, or market-rate environments.
• Demonstrated success managing multifamily affordable or subsidized properties.
• Strong leadership and team-building skills.
• Knowledge of landlord-tenant laws, Fair Housing Act, ADA, and industry best practices.
• Ability to analyze complex situations and resolve issues promptly.
• Willingness and availability to respond to occasional property emergencies (24/7) across locations (excluding scheduled leave).
• Proficiency with Microsoft Office, SharePoint, Teams, Dropbox, HMS/Yardi, or similar systems.
• Bilingual Spanish/English preferred.

Pay

Hiring salary range: $70,428.00 – $85,908.00 annually (full range: $70,428.00 – $101,388.00).

Benefits

• 80-hour bank of vacation at hire (for new employees not employed at Boulder County in the prior 12 months), plus 8 hours of vacation and 8 hours of medical leave accrued each month.
• Comprehensive health plans including vision and dental coverage.
• Family-forming benefits: infertility treatment, adoption, and surrogacy reimbursements.
• 12 weeks of paid caregiver leave.
• Breastfeeding-friendly work environment and infants-at-work policy.
• Access to LifeMart and Benefits Hub discount hub (childcare, event tickets, travel, etc.).
• Employee Assistance Program.
• PERA 401k and Social Security retirement plans.
• Additional life, disability, critical illness, and accidental insurance.
• County-paid tuition assistance.
• Eligible for Public Service Loan Forgiveness (PSLF).
• Free EcoPass for public transportation.
• Hospital indemnity, ID theft protection, and pet insurance.
• 8 hours of paid public service leave.
• Generous paid holidays:
  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous People’s Day
  • General Election Day (even years)
  • Veterans’ Day
  • Thanksgiving Day
  • Friday after Thanksgiving (District Attorney’s Office observes Francis Xavier Cabrini Day instead)
  • Christmas Eve (½ day, full day off depends on day of the week)
  • Christmas Day
  • New Year’s Eve (½ day, full day off depends on day of the week)