Housing Navigator

About the role

The Housing Navigator position is part of the Adult Coordinated Entry System and works in partnership with the Department of Homelessness and Supportive Housing (HSH). The role involves working with clients to locate and obtain permanent supportive housing, creating individualized housing plans, assisting with housing applications, and connecting clients to other services.

Responsibilities

• Provide one-on-one assistance and support to clients assigned to Housing Navigation services through the initial client assessment at the Access Point.
• Create an individualized housing plan for each client, assessing their eligibility for various housing opportunities.
• Aid clients in completing housing applications, interviewing, and obtaining all necessary documents, such as identification and income verification documents.
• Maintain relationships with clients throughout the placement process and assist with their move into housing.
• Develop and maintain communication with property managers, leasing agents, and support services staff at partner housing sites.
• Keep accurate, up-to-date records and charts via the HSH ONE System, ensuring client privacy and confidentiality.
• Offer professional, accessible, and culturally relevant support, advocacy, and information to program participants.
• Connect clients to other services and resources as needed, including rental assistance programs, IHSS services, and food programs.
• Participate in regular Coordinated Entry team meetings and provide crisis intervention to clients experiencing acute symptoms associated with their behavioral health issues.
• Serve as a liaison to community-based and governmental service partners as requested.
• Attend staff training, staff meetings, and development activities as directed.

Requirements

At least 2 years of direct service experience in case management, counseling, or a similar field. Demonstrated knowledge/experience working with individuals experiencing homelessness. Bilingual (written and oral) in Spanish preferred. Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation. Strong written and oral communication skills. Ability to work both independently and as a member of a multi-disciplinary team. Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of the ONE System preferred.

Qualifications

A strong commitment to housing justice, as well as inclusive and multi-cultural programming. Passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.

Skills

• Familiarity with intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District.
• Knowledge of housing-related resources and services available in the community, especially for clients with acute medical and behavioral health needs.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• Knowledge of the ONE System preferred.

Benefits

Full-time, 40 hours per week. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Pay

$29.81 per hour

Schedule

Full-Time