Housing Navigator

BENEFIT SUMMARY

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retailment Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

• The Housing Navigator for Shelter Services supports individuals and families experiencing homelessness by helping them locate, apply for, and secure safe and affordable permanent housing.
• This role provides direct housing assistance, addresses barriers that limit housing access, and strengthens relationships with landlords and property managers.
• The Housing Navigator collaborates closely with shelter case managers and community partners to develop housing plans, support skill-building, and promote long-term stability.
• This position emphasizes client-centered, trauma-informed service delivery and plays a vital role in helping households transition from shelter to stable housing.

Positions Available

• 1 Position
• Location: Connie Crosby Family Resource Center, 529 9th Ave, Midvale, UT 84047
• Shift: Monday - Friday, 9am-5pm
• Reports to: Housing Program Manager
• Status: Full-Time
• Grade, Starting Rate: Grade 6, $18.90
• FLSA Status: Non-Exempt

Essential Duties and Responsibilities

• Provide general and individualized housing support to shelter guests through housing assessments, goal setting, resource navigation, daily Housing Resource Desk shifts, open office hours, and scheduled appointments.
• Collaborate with shelter case managers to coordinate housing plans, ensure continuity of care, and support a unified service approach.
• Complete eligibility assessments with individuals and families for rental assistance programs based on grant-specific requirements (e.g., Shared Housing).
• Aid guests in locating, applying for, and securing safe, affordable housing that aligns with their needs, preferences, and eligibility.
• Facilitate communication and negotiation with landlords and participate in lease signings as needed to ensure guests understand lease terms and responsibilities.
• Accurately calculate rental amounts, submit payment requests, coordinate payment delivery with landlords, and work with the Accounting Team to ensure timely and compliant processing.
• Maintain up-to-date knowledge of housing programs, subsidies, landlord partnerships, and community resources to support informed housing navigation.
• Support guests in identifying and addressing housing barriers, including credit history, rental history, employment income, and documentation needs.
• Collect, maintain, and report accurate and timely data using approved forms and data systems (e.g., HMIS) in compliance with agency, state, and federal guidelines.
• Participate in regular one-on-one supervision, team meetings, case conferencing, and collaboration meetings to ensure coordinated and effective service delivery.
• Cook the move-outs with shelter case managers to ensure smooth transitions and accurate documentation.
• Expand access to housing by cultivating and maintaining relationships with property owners and management companies through outreach and networking opportunities.
• Support the training and onboarding of new team members by providing on-the-job shadowing, instruction, and constructive feedback.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
• Maintain regular and reliable attendance as an essential function of this position.
• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing First principles, harm reduction strategies, and low-barrier services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

Education and Experience

• Experience working with diverse and/or vulnerable populations is preferred.
• A high school diploma or equivalent required.
• Proficiency in basic computer applications (e.g., email, spreadsheets, data entry, file management) is preferred.
• Experience in housing navigation, landlord engagement, or related social service roles is preferred.
• Bilingual or multilingual skills are valued and considered an asset to this role.

Skills and Expectations

• Ability to use creative problem-solving to address housing challenges and support guests effectively.
• Strong organizational skills and the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
• Demonstrated emotional regulation skills, maintaining calm, professionalism, and compassion during high-pressure or crisis situations.
• Willingness to be a proactive, self-directed, and collaborative member of a team.
• Ability to build and maintain positive relationships with landlords, property managers, and community partners to expand housing opportunities.
• Strong interpersonal skills and ability to work with diverse populations.
• Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
• Proficiency using email, spreadsheets, databases, shared drives, and basic file management systems; ability to learn new software as needed.
• Ability to accept supervision, direction, and feedback with openness.
• Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

Physical and Equipment Requirements

• Ability to lift and move heavy items up to 25 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to use stairs or steps.
• Wear OSHA-required protective gear for safety, as needed.
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed. Access to a personal vehicle is preferred.