Housing Executive

Main Responsibilities

• Works with the client to establish business processes for conferences and communicates those to internal support departments
• Responsible for ensuring accurate show set up for housing
• Responsible for QC of the client website – Includes QC of accurate hotel data (hotel descriptions, images, amenities). Reports discrepancies to Housing Manager for correction. Responsible for final QC prior to website opening
• Prepares contact center implementation and completes contact center training for show opening
• Prepares Post Show Report after completion of the conference
• Create & monitor housing pace reports for observation of year over year pace and pick up to ensure full utilization of block, identifies trends and reacts to those discoveries
• Prepares marketing plan for the conference, to include timeline of save the dates, email blasts, targeted or segmented marketing etc.
• Prepares and monitors conference budget to ensure budget requirements are met/exceeded
• Covers conference priorities and daily workloads for the Housing Team
• Schedules final hotel reconciliation with Housing Manager at hotel cut off, prior to onsite
• Travels onsite to operate conference and assists with onsite challenges that may arise
• Attends client meeting for purpose of post-show and pre-planning for the following years event
• Establishes the percentage of oversell for each show per hotel. Communicates this with the Housing Manager
• Building of sub-blocks in tandem with Housing Manager
• Ensures we have enough inventory to meet or exceed our current budgets. Work with Contracting Team to secure additional inventory at current contracted hotels, as needed
• Initiates post show reporting compilation (Dashboard with Marketing) and formal meeting with client post-conference
• Covers all conference needs and client issues with MCI support team to include:
  • IT
  • Call Center
  • Accounting
  • Team Members
  • Executive Team
  • Sales
• All other duties as assigned

Job Requirements

• Degree preferred but not required
• Must have 2 years Passkey, hotel or hospitality industry experience
• Excellent written and oral communication skills
• Strong customer service skills
• Strong knowledge of excel
• Must have strong organizational and multi project management skills
• Experience in hotel sourcing and contract negotiations preferred
• Working knowledge of hotel contractual conditions and policies
• Travel will be required
• Strong decision making skills and judgement for company representation

Professional Competencies

• Project management and operational execution
• Customer service excellence and client relationship management
• Proven leadership and team development
• Innovative problem solving and strategic decision making
• Strong written and verbal communication skills
• Results orientation and accountability
• Negotiation and vendor relationship management

Additional Requirements

• Show site travel required

Benefits Summary

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program