Housing Custodial Manager-Housing and Campus Services

UT San Antonio is a nationally recognized, top-tier public research university and a Carnegie R1-designated institution. As the third-largest research university in Texas, UT San Antonio advances knowledge, social mobility, and public health across South Texas and beyond. The university serves approximately 42,000 students across 320 academic programs in science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, and education.

About the role

The Housing Custodial Manager provides skilled leadership in support of all on-campus housing custodial operations. This role supervises building attendant staff, organizes work plans, coordinates housekeeping and cleaning activities, assigns work orders, and manages cleaning supply and equipment inventories. The position ensures the daily cleaning and upkeep of all residential communities, plans and schedules cleaning standards, and assists in major housing events such as move-in, move-out, summer make-readies, facility renovations, and new construction.

Responsibilities

• Leads and supervises daily custodial operations across assigned residence halls to ensure consistent, high-quality cleaning and sanitation of public and student living spaces.
• Provides oversight for routine, deep cleaning, and project-based custodial tasks.
• Supervises a team of 3 Building Attendant Leaders and 15 Building Attendants, ensuring staff are appropriately scheduled, assigned, and supported to meet service standards.
• Adjusts schedules to accommodate absences, special projects, and emergencies.
• Coordinates daily work assignments using TMA or other work management systems to track and close work orders related to custodial services.
• Maintains accurate inventory of custodial supplies and equipment, monitors stock levels, and submits purchasing requests.
• Ensures timely response to emergencies, urgent, or normal work requests in compliance with service commitments.
• Tracks and analyzes service delivery data to identify trends, improve performance, and recommend operational changes.
• Communicates regularly with students, housing staff, vendors, and facilities partners regarding custodial services, expectations, project updates, and concerns.
• Serves as the primary point of contact for resolving custodial-related customer service issues within the residence halls.
• Hires, trains, evaluates, and mentors custodial staff, providing coaching and guidance for professional growth.
• Recommends personnel actions in consultation with the Associate Director of Housing Facilities.
• Supports occasional after-hours or weekend needs for critical custodial situations, special projects, or emergencies (e.g., emergency cleanups, severe weather preparation).
• Ensures custodial services comply with UT San Antonio policies, health and safety regulations, and industry standards.
• Conducts routine inspections of common areas, restrooms, hallways, and custodial closets to verify work quality.
• Oversees the use of OneCard for custodial purchases, ensuring accurate reporting and compliance with purchasing guidelines.
• Collaborates with third-party entities for special requests and temporary staff support.
• Serves as the key liaison between Housing/Campus Services and Facilities for custodial-related matters.
• Leads custodial support for special situations such as mold remediation, bed bug response, severe weather preparation, and emergency cleaning.
• Participates in the training of residence hall staff, including Resident Assistants (RAs), on cleanliness expectations and reporting custodial concerns.
• Assists with developing accurate cost estimates for custodial needs, including equipment replacement and special projects.
• Attends and contributes to departmental meetings and training sessions to promote continuous improvement in service delivery.
• Oversees the summer custodial make-ready process for all residence hall spaces to prepare for new student arrival.
• Conducts regular inspections of residence hall facilities and surrounding grounds to ensure cleanliness and appearance standards are met.
• Performs other duties as assigned.

Requirements

• High School Diploma, Vocational Training, or Apprenticeship in a related field.
• Seven (7) years of related work experience. Additional education may substitute for experience on a one-year-for-one-year basis.

Skills

• Knowledge of hand-tools and power tools.
• Testing and equipment repair.
• Independent decision-making.
• Problem-solving.
• Verbal and written communication.

Pay

$51,000 annualized, commensurate with education, experience, and qualifications.

Schedule

Standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM. Flexibility is required, including occasional overtime, weekends, or holidays based on residence hall operational needs. After-hours or weekend availability may be needed for urgent custodial situations, special projects, or emergencies.

Working Conditions

• Works in residence halls, custodial storage areas, and administrative offices.
• Regularly exposed to cleaning chemicals, equipment, and standard custodial hazards.
• May occasionally be exposed to outdoor conditions when moving between buildings or responding to exterior custodial needs.
• Must be available to respond during occasional after-hours or weekend situations.

Physical Demands

• Must be able to lift, push, and pull up to 40 pounds, with or without accommodations.
• Regular walking, standing, bending, and lifting required for routine inspections and support for custodial staff.
• Must wear and maintain a university-provided uniform.
• May be required to carry a university-issued cell phone after hours for occasional urgent communication.

This position works primarily on campus. Travel and parking expenses are the employee’s responsibility. A successful background check and verification of a valid driver’s license and Motor Vehicle Record (MVR) may be required.