Housing Coordinator

Position Summary

With guidance from the Program Supervisor, Housing Coordinators will provide move-in assistance and housing retention services in scattered-site housing across the San Francisco Bay area. Housing Coordinators will work directly with tenants and case managers to ensure that tenants successfully retain their housing over time to permanently end the cycle of homelessness.

Position Responsibilities

• Coordinate client move-ins into scattered-site, supportive housing units
• Collaborate with Intensive Case Management Services providers, and property providers to quickly lease-up units and promote housing stability
• Assist with maintaining client application reviews and trackers
• Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks
• Respond to housing and tenant-related emergencies during normal business and after hours
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of tenants, staff, and organizational information at all times and exercise appropriate boundaries with tenants
• Routinely make home visits and phone calls to program participants
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences
• Other duties as assigned by Program Supervisor and Program Manager

Requirements

• Professional Experience
• Experience with homeless, developmentally-disabled, and/or other marginalized populations a plus
• Case Management experience is a plus
• Knowledge of different housing models, particularly rapid rehousing, a plus
• Knowledge, Skills, And Abilities
• Bilingual a bonus
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Willingness to travel and make multiple visits in the field
• Access to reliable transportation
• Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
• Flexibility required regarding scheduling and prioritizing of tasks
• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment

Core Competencies

• Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services
• Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties
• Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking
• Organizational Values
• Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Travel Requirements

This position requires frequent visits to properties, attendance to on-site partner meetings, community meetings, funding workshops, training, and other events, primarily in the San Francisco Bay Area. Opportunities to attend events outside San Francisco's Bay area, including Brilliant Corners' sponsored events throughout California or nationally, may also be presented for this position.

Physical Requirements

• Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
• Candidates should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
• Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
• Requires mental acuity for analytical reasoning and document interpretation.

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work