Housing Choice Voucher Program Manager

About the role

Manage day-to-day operations of the HCV program, including intake, eligibility, waiting lists, and annual/interim recertifications to ensure compliance with HUD and Housing Authority of Joliet (HAJ) policies.

Responsibilities

• Direct all operations within the Housing Choice Voucher Department.
• Establish, communicate, monitor, and evaluate department goals and initiatives.
• Implement and maintain monitoring and reporting systems to ensure the quality and timeliness of department and program work.
• Ensure effective communication with participant families, owners/agents, neighborhood groups, housing advocates, and service providers.
• Monitor and analyze Housing Assistance Payments ("HAP"), voucher issuance, and participant attrition to ensure proper utilization of Housing Choice Vouchers, including special purpose vouchers.
• Oversee the inspection function, ensuring adherence to housing quality standards for all programs.
• Evaluate applicant and participant access barriers, revise policies, and implement practices to reduce and eliminate barriers.
• Review program policies in alignment with changing regulations, laws, and viewpoints.
• Develop and implement HCV policies and procedures, including the Administrative Plan.
• Manage a comprehensive quality control program, identify compliance risk areas, and oversee risk audits.
• Present solutions for managing and mitigating risk.
• Prepare applications and supporting data to secure additional funding and programs from the Department of Housing and Urban Development (HUD).
• Forecast funds needed for program administration and implement cost-saving strategies as required.
• Ensure HUD performance standards and reporting requirements are maintained at a high level.
• Conduct reviews and audits to assure adherence to policies, procedures, and regulations.
• Monitor HCV program performance and policy adherence, providing training and development to personnel.
• Stay updated on proposed changes in policies, procedures, guidelines, and best practices in personnel development.
• Perform other related duties as assigned.

Qualifications

• Education: Bachelor's degree in Public Administration, Business, or related field preferred; or equivalent experience.
• Experience: Minimum 2–5 years of experience in HCV program administration, affordable housing management, or social services, with at least 1-2 years in a supervisory role.
• Certifications: Possession of or ability to obtain an HCV Executive Management or Specialist Certification within 6 months of hire.
• Technology Proficiency: Demonstrated experience with housing software systems (e.g., Yardi, PIC/HUD systems), Microsoft Office Suite (Excel, Word), and reporting tools.
• Regulatory Knowledge: Deep understanding of HUD regulations (24 CFR), Housing Quality Standards (HQS), and SEMAP performance indicators.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance