Housing Case Worker, FOH, Springfield

Housing Case Worker

Starting Salary: $38,000-$44,000/year

• Complete new tenant assessment to determine eligibility and needs for social support programs.
• Assist tenants in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing.
• Evaluate, facilitate and monitor tenant's progress towards established goals and objectives.
• Maintain and update tenant information into agency's computer database system.
• Provide resources/assistance for tenants in: budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation, sealing criminal history records, applying for permanent housing options, and other needs.
• Cook up and coordinate with local probation or parole to assist in supporting stabilization of program participants, as applicable.
• Provide referrals and connection to community resources to support tenants, including internal referrals for mental health/addiction treatment, crisis services, and community support/RSN as appropriate.
• Aid in collection of rents as appropriate; ensure tenant has plan for paying rent and maintaining stability.
• Work collaboratively with tenant and housing team to ensure eviction prevention plan is in place, as needed.
• Advocate for tenants with other service providers, including federal, state and city agencies and other non-profits; provides referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare).
• For housing units that receive referrals from the Coordinated Entry System (CES), work to identify units for rent, initiate and maintain working relationships with local landlords, work closely with the CES to identify referrals for prospective tenants, and attend CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (CoC).
• Work in a collaborative manner within/outside department to accomplish common goals and ensure consistency of interpretation of policies/procedures and guidelines for tenants.
• Maintain current knowledge of and good working relationships with other service providers with whom Friends of the Homeless and CSO collaborates.
• Attend inter-agency meetings as required.

About the Role

Serves as advocate, liaison and support for tenants and is part of the agency service team, providing a safe haven for tenants to address barriers to self-sufficiency.

Responsibilities

• Complete new tenant assessment to determine eligibility and needs for social support programs.
• Assist tenants in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing.
• Evaluate, facilitate and monitor tenant's progress towards established goals and objectives.
• Maintain and update tenant information into agency's computer database system.
• Provide resources/assistance for tenants in: budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation, sealing criminal history records, applying for permanent housing options, and other needs.
• Cook up and coordinate with local probation or parole to assist in supporting stabilization of program participants, as applicable.
• Provide referrals and connection to community resources to support tenants, including internal referrals for mental health/addiction treatment, crisis services, and community support/RSN as appropriate.
• Aid in collection of rents as appropriate; ensure tenant has plan for paying rent and maintaining stability.
• Work collaboratively with tenant and housing team to ensure eviction prevention plan is in place, as needed.
• Advocate for tenants with other service providers, including federal, state and city agencies and other non-profits; provides referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare).
• For housing units that receive referrals from the Coordinated Entry System (CES), work to identify units for rent, initiate and maintain working relationships with local landlords, work closely with the CES to identify referrals for prospective tenants, and attend CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (CoC).
• Work in a collaborative manner within/outside department to accomplish common goals and ensure consistency of interpretation of policies/procedures and guidelines for tenants.
• Maintain current knowledge of and good working relationships with other service providers with whom Friends of the Homeless and CSO collaborates.
• Attend inter-agency meetings as required.

Requirements

• College degree in relevant field (preferred)
• Experience in the Human Services field
• Computer proficiency
• Bilingual candidates are strongly encouraged to apply.
• We also seek applicants who embody CSO's values by being:
  • Positive - maintaining resiliency and focusing on solutions
  • Respectful - collaborating and effectively communicating
  • Insightful - demonstrating self-awareness and effectively priority setting
  • Conscientious - taking accountability and applying feedback

Qualifications

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

Skills

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

Benefits

• Competitive salaries
• Full health and dental coverage
• Free CEUs for in-house training
• Adequate paid time off
• A 403B retirement savings plan
• Employee referral bonuses
• Group rate supplemental insurances
• A premier employee assistance program
• Personal cell phone plan discounts
• A flexible, supportive work environment fostering collaboration

Pay

$38,000-$44,000/year

Schedule

N/A

Company Information

Founded in 1971, Clinical & Support Options, Inc. (CSO) is a dynamic behavioral health organization serving Western Massachusetts. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work.

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

Equal Opportunity Employer/AA: We are committed to creating a diverse environment and encouraging applications from all qualified individuals.