Case Manager/Family Support Worker, Springfield

About the role

The Case Manager/Family Support Worker provides community-based direct care services to children, adults, and families. Services include crisis stabilization, ongoing support, and case management through the state's Children's Behavioral Health Initiative. The primary goal is to alleviate mental health issues and strengthen family structures and supports.

Responsibilities

• Provide skills training and assistance in daily living activities, including basic living, interactive, and parent skills.
• Aid in developing communication and conflict resolution skills and serve as a role model for interpersonal relationships.
• Support parents in meeting children's daily needs; observe and document child growth and development.
• Advocate for families; facilitate mediation as needed.
• Counsel and provide intensive support during psychiatric crises or periods of transition.
• Assist consumers in identifying and accessing appropriate mental health and medical services.
• Help develop and maintain a natural support network of family and friends.
• Provide transportation for consumers as appropriate, adhering to program guidelines.
• Maintain contact with family members, other support networks, outpatient therapists, and others to support consumers.

Requirements

• Bachelor's degree in a mental health field.
• Experience working with children and families.
• Valid driver’s license and reliable transportation.
• Bilingual candidates are strongly encouraged.

Qualifications

• Positive attitude and resilience.
• Effective collaboration and communication skills.
• Self-awareness and prioritization.
• Accountability and feedback integration.

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of trauma-informed care, motivational interviewing, and mindfulness skills.

Benefits

• Competitive salary range: $38,000 - $44,000/year.
• Full health and dental coverage.
• Free continuing education units (CEUs) for in-house training.
• Affordable paid time off.
• 403B retirement savings plan.
• Employee referral bonuses.
• Group rate supplemental insurance options.
• A premier employee assistance program.
• Personal cell phone plan discounts.
• A flexible, supportive work environment fostering collaboration.

Pay

$38,000 - $44,000/year

Schedule

Flexible schedule to accommodate client needs.

What We Offer

• Training in trauma-informed care, motivational interviewing, mindfulness skills, and more.

Agency Information

• Founded in 1972, Clinical & Support Options, Inc. serves Western Massachusetts with offices in Springfield, Northampton, Greenfield, and beyond.
• We are a dynamic behavioral health organization with over 650 multi-disciplinary staff.
• We are the fastest-growing Behavioral Health agency in Western Massachusetts.
• We have been recognized as a "Healthcare Industry Top Workplace" multiple times.

EEO/AA

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.