Housing Case Worker, LTH, Greenfield

About the role

The Housing Case Worker coordinates and monitors the assessment, housing planning process and follow-up for each tenant of the agency's supportive housing program as assigned. This role serves as advocate, liaison and support for tenants and is part of the agency service team, providing a safe haven for tenants to address barriers to self-sufficiency.

Responsibilities

• Complete new tenant assessment to determine eligibility and needs for social support programs.
• Aid tenants in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing.
• Evaluate, facilitate and monitor tenant's progress towards established goals and objectives.
• Maintain and update tenant information into agency's computer database system.
• Provide resources/assistance for tenants in: budgeting, job training, employment search, locating permanent housing, managing medical issues and addressing transportation, sealing criminal history records, applying for permanent housing options, and other needs.
• Collaborate with local probation or parole to assist in supporting stabilization of program participants, as applicable.
• Make referrals and connect tenants to community resources, including internal referrals for mental health/addiction treatment, crisis services, and community support/RSN as appropriate.
• Aid in the collection of rents as appropriate; ensure tenant has a plan for paying rent and maintaining stability.
• Work collaboratively with tenant and housing team to ensure eviction prevention plan is in place, as needed.
• Advocate for tenants with other service providers, including federal, state and city agencies and other non-profits; provide referrals to other appropriate service providers as needed (e.g. Social Security, Medicaid, Medicare).
• Offer community-based services to support tenants; transport tenants as appropriate/directed.
• For housing units that receive referrals from the Coordinated Entry System (CES), work to identify units for rent, initiate and maintain working relationships with local landlords, work closely with the CES to identify referrals for prospective tenants, and attend CES case conference meetings to represent FOH as a PSH provider of units in the Continuum of Care (CoC).
• Collaborate with other departments within/outside the agency to accomplish common goals and ensure consistency of interpretation of policies/procedures and guidelines for tenants.
• Maintain current knowledge of and good working relationships with other service providers with whom Friends of the Homeless and CSO collaborate.
• Attend inter-agency meetings as required.

Requirements

• College degree in relevant field (preferred)
• Experience in the Human Services field
• Computer proficiency
• Valid driver's license and reliable transportation

Qualifications

• Bilingual candidates are strongly encouraged to apply.

Skills

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively prioritizing
• Conscientious - taking accountability and applying feedback

Benefits

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Pay

$38,000-$44,000 starting salary

Schedule

N/A