Shelter and Housing Triage Specialist, FOH, Springfield

About the role

The Shelter and Housing Triage Specialist position at Friends of the Homeless (FOH) in Springfield connects homeless individuals with services and housing, whether they are in shelter or not. The role involves managing the front desk to triage individuals seeking shelter, making referrals, and assigning guests to case managers.

Responsibilities

• Screen homeless individuals that provide consent using the VI-SPDAT screening tool as well as the housing Match Initiation Form (MIF) and enter all information into a shared data platform.
• Assign individuals to a Housing Navigator: assign shelter guests to the Housing Navigator at FOH and non-shelter guests to Housing Navigators in the community.
• Work closely with the CES and FOH programming teams, and collaborate with other CES providers in assigning Housing Navigators.
• Be familiar with overall performance goals of CES, the Shelter and Housing Triage Specialist role, and how homeless individuals may fully utilize the CES.
• Provide regular feedback to CES team members regarding the Housing Triage process.

Requirements

• A High School Diploma or equivalent (required)
• A College degree (preferred)
• Computer proficiency
• Experience with community resources and similar populations (preferred)
• A valid driver's license and reliable transportation

Qualifications

• Bilingual candidates are strongly encouraged to apply.

Skills

• Positive attitude
• Resilience
• Effective communication
• Self-awareness
• Accountability
• Feedback implementation

Benefits

• Competitive salaries
• Full health and dental coverage
• Free CEUs for in-house training
• Adequate paid time off
• A 403B retirement savings plan
• Employee referral bonuses
• Group rate supplemental insurances
• A premier employee assistance program
• Personal cell phone plan discounts
• A flexible, supportive work environment fostering collaboration

Pay

$38,000 - $44,000/year

Schedule

N/A