Housing Case Manager I at Shoreline Veterans Center

About the Role

The Housing Case Manager provides trauma-informed services to Veterans, helping them achieve and maintain stable, permanent housing. This includes conducting assessments, developing stability plans, coordinating community services, and providing direct advocacy and crisis intervention.

Responsibilities

• Provide trauma-informed case management using motivational interviewing and strength-based techniques.
• Engage professionally and compassionately with participants in all settings.
• Write clear, objective, and accurate case notes, including stability plans, measurement scales, leases, and required forms.
• Perform documentation following DAP protocol and input data into Clarity HMIS and other systems.
• Identify barriers and steps to overcome obstacles to successful program participation.
• Provide hoarding and housekeeping support and interventions.
• Assess participant histories, resources, and support needs.
• Screen individuals for program eligibility and complete needs assessments.
• Assess eligibility for permanent housing resources and develop plans for equitable fund utilization.
• Establish goals, monitor achievements, and provide referrals and advocacy.
• Link participants with services addressing barriers to housing stability.
• Build and maintain relationships with community providers.
• Support housing stability and retention through tenancy practices and resolutions.
• Develop and facilitate life skills trainings and community programs.
• Attend community meetings to represent Compass Housing Alliance.
• Mediate conflicts, provide de-escalation, and crisis intervention.
• Maintain a favorable working relationship with agency employees.

Qualifications

• Minimum 2 years’ experience in a social/human service setting related to housing and homelessness.
• Experience with issues of housing instability, mental health, substance use, sexual assault, and/or domestic violence preferred.
• Awareness and/or training around belonging, compassion, and meeting people where they are preferred.
• Experience working in an environment where language may be a barrier preferred.
• Fluent reading, writing, and understanding skills in English required.
• Current WA State Food Handlers Permit preferred (sponsored within 1 month of hire if not current).
• Valid WA driver’s license, proof of car insurance, and a driving record meeting Compass standards may be required for certain positions.

Skills

• Ability to remain flexible and manage multiple priorities in a dynamic environment.
• Experience working with vulnerable populations such as Veterans, Seniors, people with different abilities, and families with children.
• Demonstrated ability to maintain a caseload and provide case management, crisis counseling, advocacy, and referral services.
• Knowledge of local resources and services for individuals experiencing homelessness or housing instability.
• Knowledge of de-escalation, crisis intervention, and stabilization skills.
• Ability to maintain confidentiality, tactfulness, and respect for participants from diverse backgrounds.
• Working knowledge of harm reduction, motivational interviewing, and strength-based case management.
• Ability to enter data accurately, create logs, and prepare written and statistical reports.
• Strong problem-solving, time management, and project management skills.
• Aptitude for learning new technology and software.

Benefits

• Medical/vision/dental insurance (at low or no monthly cost)
• Orca transportation card
• $500 towards a health Flexible Spending Account
• Retirement plan
• Employee Assistance Program (free mental health counseling)
• Up to 4 weeks of Paid Time Off (PTO)
• Up to 12 days of floating holiday leave
• Up to 9 days of holiday work pay

Pay

$29.87 per hour (Level I)

Schedule

Monday-Friday, 10:00 AM - 6:30 PM, with bi-weekly staff meetings on the 1st & 3rd Thursdays. Unpaid 30-minute meal period.

Location

Shoreline, WA

Reports To

Program Manager

FLSA Status

Non-Exempt

About the Program

Compass Veterans Center: Shoreline (SVC) provides permanent supportive housing and case management for 21 male-identifying and 4 female-identifying Veterans. Through a Trauma-Informed Care lens, we offer a safe and welcoming space for Veterans to create stability, hope, and community. Staff adopt a supportive, non-judgmental stance, providing residents with opportunities to make better decisions, set goals, and motivate them along their pathway of change.

About the Organization

Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW), combining expertise to provide holistic support to the communities we serve.