Housing Case Manager I at Shoreline Veterans Center

About the Role

The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), to achieve and/or maintain secure, stable, and permanent housing. This includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager assists and empowers participants to connect with community resources, stabilize their lives, and improve their quality of life. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

About the Program

Compass Veterans Center: Shoreline (SVC) provides permanent supportive housing and case management for 21 male-identifying and 4 female-identifying Veterans. Through a Trauma-Informed Care lens, we offer a safe and welcoming space for Veterans to create stability, hope, and community. Staff adopt a supportive, non-judgmental stance, providing residents with opportunities to make better decisions, set goals, and motivate residents along their pathway of change.

About the Organization

Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person we serve. We recognize the value that different perspectives and cultures bring to the organization. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW), combining expertise in affordable housing and emergency services with LCSNW’s network of health and human services to provide holistic support to our communities.

Location

Shoreline, WA

Reports To

Program Manager

FLSA Status

Non-Exempt

Schedule

Monday-Friday, 10:00 AM - 6:30 PM, with bi-weekly staff meetings on the 1st & 3rd Thursdays

Meal Period

Unpaid (30 minutes)

Salary

$29.87 per hour (Level I)

Benefits

• Medical/vision/dental insurance (at low or no monthly cost)
• Orca transportation card
• $500 towards a health Flexible Spending Account
• Retirement plan
• Employee Assistance Program (free mental health counseling)
• Up to 4 weeks of Paid Time Off (PTO)
• Up to 12 days of floating holiday leave
• Up to 9 days of holiday work pay

Responsibilities

• Provide trauma-informed case management using motivational interviewing and strength-based techniques.
• Engage professionally and compassionately with participants in all settings.
• Write clear, objective, and accurate case notes, including stability plans, measurement scales, leases, and required forms.
• Perform documentation (following DAP protocol) in HMIS and other organizational systems.
• Identify barriers and steps to overcome obstacles to successful program participation.
• Provide hoarding and housekeeping support and interventions.
• Assess participant histories, resources, and support needs (e.g., food, health, transportation).
• Screen individuals for program eligibility and complete needs assessments.
• Assess eligibility for permanent housing resources and develop plans for participant relocation funds.
• Establish goals, monitor achievements, and provide referrals and advocacy.
• Link participants with services to address barriers to housing stability.
• Build and maintain relationships with community providers.
• Support housing stability and retention through tenancy practices and conflict resolution.
• Develop and facilitate life skills trainings and community programs.
• Attend community meetings to represent Compass Housing Alliance.

Leadership

• Maintain a favorable working relationship with all agency employees.
• Project a favorable image of the organization.
• Perform duties in accordance with agency policies.
• Work as a team to remain current with available resources.

Qualifications

• Minimum 2 years’ experience in a social/human service setting related to housing and homelessness.
• Experience with issues of housing instability, mental health, substance use, sexual assault, and/or domestic violence.
• Awareness and/or training around belonging, compassion, and meeting people where they are.
• Experience working in environments where language may be a barrier.
• Fluent reading, writing, and understanding skills in English.
• Current WA State Food Handlers Permit (or willingness to obtain within 1 month).
• Valid WA driver’s license, proof of car insurance, and a driving record meeting Compass standards (for certain positions).

Skills

• Ability to manage multiple priorities in a dynamic environment.
• Experience working with vulnerable populations, including Veterans, Seniors, and families with children.
• Knowledge of local resources for individuals experiencing homelessness.
• Skills in de-escalation, crisis intervention, and stabilization.
• Ability to maintain confidentiality and respect for participants.
• Working knowledge of harm reduction, motivational interviewing, and strength-based case management.
• Proficiency in data entry, log entries, case notes, and report preparation.
• Strong problem-solving, time management, and collaboration skills.
• Aptitude for learning new technology and office equipment.

Physical Demands

Regularly required to talk, hear, stand, walk, and use hands for handling/feeling/typing.