Housing and Wellbeing Assistant

About the role

You will be working as part of a dedicated team to manage high-quality accommodation and services while providing assistance to customers. As the first point of contact for the premises, you will respond to all enquiries via phone, email, or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors, and the premises and equipment.

Responsibilities

• Provide assistance or guidance to customers, supporting them to fulfill the terms of their occupancy agreement.
• Encourage feedback from customers, recording and responding to any complaints and compliments.
• Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with procedures.
• Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
• Follow financial procedures and take responsibility for all monies held and received.
• Responsible for communal cleaning and void cleaning, along with the wider team.

Requirements

• Qualified to minimum level 2 in English and Maths.
• Evidence of IT skills.
• Experience of providing a customer-facing, front-line service in a busy environment while maintaining a courteous and helpful manner.
• Ability to develop and project a positive image through interpersonal, written, and verbal communication skills.
• Ability to complete tasks accurately and timely when working under pressure while maintaining attention to detail.
• Effective liaison with colleagues and other stakeholders to resolve problems.
• Use of the relevant range of Microsoft Office applications and IT systems.

Benefits

• Pension: DC Scheme (up to 10% contribution from both colleague and employer).
• Healthcare: WPA Healthcare auto-enrolled at no contribution level with £1,250 of savings available—option to increase and add family members.
• The Market Place: High street, restaurant, and supermarket discounts, gym memberships, cycle-to-work scheme, smart tech loans, and more.
• Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years, plus bank holidays.
• Reward & Recognition: Individual rewards for going "above & beyond."
• Transport: Season ticket loans for discounted public transport.
• Wage Stream: Access to savings opportunities and early access to wages.

All benefits can be used both inside and outside of work to support colleague wellbeing.