Housing Advocate - Women's Resource Center

About the role

The Geraldine E. King Women's Resource Center exists to meet the distinctive needs of women who are experiencing homelessness by providing shelter, case management, life skills training, and connection to community services and resources. Housing Advocates work as a team toward the shared goal of helping every resident obtain housing.

Responsibilities

• Provide quality customer service to clients accessing shelter and deliver services with safety, respect, and effectiveness.
• Assist in resolving conflicts utilizing de-escalation skills and trauma-informed practices.
• Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner, and aid as needed.
• Utilize the onsite supervisor and the on-call system for guidance and support and follow appropriate protocol for covering shifts in the event of illness, vacation, or other time off.
• Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
• Complete rounds and perimeter checks of interior and exterior of building.
• Maintain cleanliness of shared workspace, facility, and vehicles as well as center laundry.
• May assist Client Engagement team by working with clients on creating a housing plan upon intake if other staff are unavailable.
• Work as scheduled and arrive at the designated time. Work must be performed on-site due to the need to provide direct client care.

Requirements

• High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities:
• Familiarity with Trauma Informed Care and Housing First philosophies and willingness to incorporate them in daily work.
• Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
• Possess basic computer skills.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.

Physical Demands

• Ability to lift and carry 25 lbs.
• Ability to move around the facility, interacting with clients for extended periods.