Housekeeping Training Manager

Job Description

Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
Conduct department new hire orientations and deliver ongoing training sessions to maintain team skills and compliance with safety and operational standards.
Oversee daily operations of the Housekeeping Warehouse, ensuring inventory accuracy, managing vendor relationships, and executing special projects to improve department efficiency.
Monitor and control labor within the department while maintaining adequate coverage based on business demands.
Perform regular inspections of housekeeping areas and manage floor operations as necessary to ensure quality standards are met.
Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
Perform other duties as assigned.

Qualifications

• 1-3 years of related experience; includes leadership or progressive responsibility in training and housekeeping
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Knowledge of OSHA, SDS, and biohazard cleanup procedures
• Ability to compute mathematical equations
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or Equivalent required
• Degree/certification preferred
• Able to effectively communicate in English, both written and verbal
• Ability to obtain and maintain all work cards as required by the company
• Ability to verify right to work in the United States