Training Manager

POSITION SUMMARY

The DSV Solutions Training Manager, Implementations is responsible for ensuring that the training plan and supporting documentation are created in pursuit of highly successful delivery of each new business implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the Training Functional Area owner for the new business implementation projects as assigned, provide weekly status report updates to the project manager, and present status updates to the internal project team and the client.
• Participate in Advance Quality Planning, gain a full understanding of the business scope as it applies to the training approach to be developed. Using the Engineering design, develop a master Standard Operating Procedure for the full scope of the business and a full set of work instructions as they apply to all processes to be executed within the operation.
• Collaborate with the WMS team to insert all screenshots needed for the end users.
• Develop any other training aids and process visual management required to support successful execution of the processes.
• Develop a full training plan inclusive of new employee HR onboarding, safety training, other regulatory training, WMS training, and all job specific processes.
• Obtain the approval of tollgate stakeholders for all deliverables.
• Execute Train-the-trainer with the associates Operations designates as trainers.
• Monitor the Operations team’s execution of the training plan from first hires through the hypercare period prior to project close.
• Ensure timely updates to any completed documentation as a result of findings during testing, go live, and hypercare; ensure that Operations cascades those changes as needed through retraining.
• Provide all final documentation to Quality for upload into the QMS database.

SKILLS & ABILITIES

• Proficiency in Microsoft Excel, Word, PowerPoint, Project, and Vizio
• Knowledge of WMS functionality
• Experience dealing with end users and clients
• Experience in 3PL environment, specifically Warehouse/DC operations

EDUCATION & EXPERIENCE

• Four-year degree is basic requirement.
• Minimum of 5 years of job related/relevant experience.
• Minimum of 5 years Logistics/Supply Chain Industry experience.

COMPUTER SKILLS

• Proficiency in Microsoft Excel, Word, PowerPoint, Project, and Vizio
• Knowledge of WMS functionality

CORE COMPETENCIES

• Independent Contributor
• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

PHYSICAL DEMANDS

• Occasionally: Handling/Fingering, Sitting
• Frequently: Bending
• Constantly: Walking and Standing
• Ability to Lift/Carry and Push/Pull: 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

• Typical warehouse (inside an office) work environment but could include manufacturing and transportation locations.