Housekeeping Team Leader

InterContinental The Clement Monterey, 750 Cannery Row, Monterey, CA 93940. Department: Housekeeping. Full-time position.

About the role

InterContinental The Clement Monterey is seeking a motivated, detail-oriented, and enthusiastic Housekeeping Supervisor / Team Leader who takes pride in maintaining exceptional standards and inspiring others to do the same. The ideal candidate is a hands-on leader with a passion for hospitality, strong organizational skills, and the ability to create a positive, productive work environment while ensuring an outstanding guest experience.

Responsibilities

• Inspect approximately 50-75 guestrooms daily, depending on business demands, to ensure cleanliness, presentation, and compliance with hotel and IHG brand standards.
• Monitor the cleanliness and overall condition of guestrooms, public areas, and assigned workspaces.
• Coordinate daily room assignments, prioritize guest arrivals, and monitor room readiness.
• Train, coach, and support Housekeeping associates to maintain quality, productivity, and departmental expectations.
• Communicate room status, maintenance concerns, and guest requests with the Front Desk, Engineering, and Housekeeping Management.
• Identify and address deficiencies, provide constructive feedback, and ensure timely follow-up.
• Respond professionally to guest requests and concerns to ensure satisfaction.
• Monitor housekeeping supplies, equipment, and inventory to maintain organization and operational efficiency.
• Assist with VIP room preparations, deep-cleaning projects, and special assignments.
• Reinforce safety procedures, departmental policies, and established operating standards.
• Provide hands-on assistance with housekeeping duties as needed.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum of one year of housekeeping supervisory experience or two years of Room Attendant, Laundry, or equivalent hospitality experience.
• Guestroom inspection and hotel quality assurance experience preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to motivate, train, and develop associates while fostering teamwork.
• Excellent attention to detail and commitment to guest satisfaction.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask, prioritize responsibilities, and adapt to changing business demands.
• Professional communication skills in English; bilingual English/Spanish preferred.
• Flexible availability, including weekends and holidays.

Physical requirements

This position requires extended periods of standing and walking, frequent bending, reaching, stooping, and kneeling, as well as pushing, pulling, lifting, and moving housekeeping equipment and supplies, with or without reasonable accommodation.

About the company

Pacific Hotel Management, LLC is a privately owned company managing various hotel brands throughout the Bay Area. InterContinental The Clement Monterey is one of seven PHM hotels, offering panoramic ocean views in the heart of Cannery Row, just steps from local shops and the Monterey Bay Aquarium. Our culture is family-oriented, friendly, outgoing, competitive, and results-driven. We value associates who share our passion for hospitality, embrace teamwork, and are committed to exceptional guest and associate satisfaction. As part of the IHG brand, we are dedicated to providing true hospitality for everyone, every day.

Benefits

• Health insurance
• 401(k) plan
• Educational assistance
• Professional development
• Recognition events
• Hotel travel discounts

Pay

$26.50 per hour

Schedule

Flexible availability, including weekends and holidays, based on business needs.