Housekeeping Supervisor - The Hotel Hershey

About the role

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. Situated high atop the town of Hershey, the property features 326 guest rooms (including 19 villas with 98 luxury sleeping rooms) and 25,000 square feet of meeting and function space. The 1930s hotel is a Historic Hotel of America and a AAA Four‑Diamond Award winner. This position ensures that all work performed by the Housekeeping Department in guest rooms and public areas meets expected standards of cleanliness and consistency.

Responsibilities

• Inspect guest rooms and public areas to ensure that employees maintain high quality standards.
• Follow established procedures on cleaning, safety guidelines, and customer service.
• * Provide training to all housekeeping team members.
• Monitor staff activity to ensure safe work practices.
• Address staff performance issues and provide ongoing feedback.
• * Respond to guest requests and complaints in a timely and professional manner.
• Collaborate with maintenance and front desk teams to address hotel and guest needs.
• * Assist with overseeing the day‑to‑day housekeeping operation including performing administrative tasks related to housekeeping operations and participating in opening and turndown shift rotation.
• * Assist with logging, tracking, and shipping guest lost and found.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age or older.
• High school diploma or equivalent required.
• Minimum of 1 year experience working in a hotel setting.
• Physical requirements include walking (up to 95% of the shift), standing, bending, stooping, reaching, lifting up to 35 lbs., observing cleanliness of the facility, and communicating verbally.
• Must be willing to work a flex schedule that includes different shift start and end times.

Skills

• Strong leadership and organizational abilities
• Good problem‑solving skills and the ability to handle guest issues professionally
• Integrity and a customer‑focused mindset
• Professional image representative of company image
• Detail oriented
• Excellent communication and interpersonal skills
• Knowledge of cleaning techniques, materials, and equipment
• Ability to train and motivate a diverse team

Benefits

• Free admission to Hersheypark
• Employee discounts
• Medical, Dental, and Vision coverage beginning the first day of the next month after hire
• 401K contribution
• Paid time off

Schedule

• Shift options: 8:00 AM – 4:30 PM; 9:00 AM – 5:30 PM; 10:00 AM – 6:30 PM; 2:00 PM – 11:00 PM
• Weekends and holidays required
• Days off rotate