Housekeeping Supervisor | Hershey TownePlace Suites

About the role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.

Responsibilities

• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Qualifications

• Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Satisfactory communication skills with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.