Hotel Housekeeping Supervisor

About the role

The Housekeeping Supervisor oversees day-to-day operations within the Department, focusing on maintaining and improving Housekeeping services and operations. This role works closely with the Housekeeping Manager to ensure adherence to STRC standards, policies, and procedures.

Responsibilities

• Assist Housekeeping Manager in leading all Housekeeping operations
• Maintain and evaluate daily departmental activities to ensure successful management of operations
• Collaborate with other Hotel departments to ensure seamless guest service and quality performance of team members
• Assign and distribute room assignments and work duties
• Cookise scheduling and completion of deep cleaning and related assigned projects
• Ensure timely and efficient execution of guest room turnover as defined by service standards
• Inspect rooms to ensure cleanliness standards and inspect all VIP guest Suites
• Inspect all vacant clean rooms and release in system as ready for occupancy
• Inspect House runner sections and landing closets daily and provide scores
• Monitor report status and discrepancy of rooms
• Ensure inventory PAR levels are adequate for volume
• Track and review IVR requests
• Track and review guest comments, and make adjustments to process as needed
• Attend pre-con meetings for arriving groups
• Facilitate the resolution of guest relations issues
• Aid the Housekeeping Manager with timely performance reviews and maintain scorecards
• Maintain up to date on health and safety policies and procedures and ensure all team members consistently meet standards of safety, cleanliness and maintenance throughout Department
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, confirming complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations
• Ensure essential equipment, parts, and chemicals are on hand for team members, are properly identified and labeled according to SDS, and are in safe and proper working condition while being utilized before projects begin (i.e. hard hats, back braces, safety glasses, etc.)

Requirements

• High School diploma or GED
• Two (2) years’ experience in upscale hotel housekeeping or related
• Casino hotel experience preferred
• One (1) year’s experience in a role leading and coaching others to meet and exceed standards preferred

Qualifications

• High School diploma or GED
• Two (2) years’ experience in upscale hotel housekeeping or related
• Casino hotel experience preferred
• One (1) year’s experience in a role leading and coaching others to meet and exceed standards preferred

Skills

• Excellent organizational skills and attention to detail
• Strong supervisory skills
• Proficient with Microsoft Office Suite or related software including PMS/LMS
• Proven supervisory problem-solving and critical thinking skills, demonstrating the ability to exercise independent judgment
• Demonstrate ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
• Able to Multitask in a fast-paced environment

Benefits

• Consistent and regular attendance is an essential function of this job
• Provide unmatched service to guests at all times
• Communicate effectively with all levels of team members, guests, and outside contacts
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Execute effectively all instructions given in written, verbal or graphic form
• Identify problems and propose and execute solutions
• Work periodically under conditions of extreme urgency (creating higher levels of job stress)

Pay

TBD

Schedule

TBD