Housekeeping Supervisor | Hotel Leo

Benefits

• Hourly pay rate: $21.00
• Get Paid Daily (make any day payday)
• Paid time off & holiday pay
• Medical, dental, vision, disability, and 401K benefits
• HSA/FSA plans with employer contribution
• Values-based culture (#OMGLIFE)
• Referral bonus (get paid to recruit)
• Discounted lodging, dining, spa, golf, and retail
• Employee Assistance Program
• “Columbia Cares” volunteer opportunities
• Committee participation opportunities (fun, philanthropic, diversity/equity/inclusion)
• Task force work opportunities (grow your career in idyllic locations across the globe)
• Online learning platform to help you grow
• Third-party perks (including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions)

About the Company

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive—and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences.

We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Responsibilities

• Assist in managing the day-to-day operations of the Housekeeping department.
• Follow all appropriate policies and procedures (e.g., key control, lost and found).
• Clean and maintain all guestrooms to property-specific standards.
• Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
• Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
• Assist in managing the departmental budget, monitor revenue, expenses, and labor costs.
• Report all unsafe conditions immediately.
• Ensure all equipment is properly maintained and functioning and used only as intended.
• Maintain department equipment and supply inventory levels appropriate to property requirements.
• Advise guests, clients, and team members on housekeeping matters.
• Evaluate patterns or trends in guest complaints to plan and implement corrective actions.
• Provide regular and ongoing communication with all departments to keep staff informed of updates, changes, or problematic situations.
• Ensure the security of all housekeeping supplies, equipment, and inventory by establishing and ensuring adherence to security standards.
• Participate in the property’s Manager on Duty program as needed.
• Ensure timely and courteous follow-through on all client, guest, and team member requests.
• Select, supervise, train, develop, schedule, discipline, and counsel staff.
• Demonstrate positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Perform in the capacity of any position supervised as needed.
• Conduct training on job standards and areas of responsibility as needed.

Requirements

• Minimum 3 years of housekeeping experience in a similar environment required.
• Prior housekeeping lead/supervisory experience preferred.
• Ability to read, write, speak, and understand Spanish and English.
• General management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivery of results.
• Financial management skills, including budget management, expense control, and analysis of Profit and Loss statements.

About the Workplace

This thoughtfully restored, historic hotel may have been through many iterations over its lifespan, yet has always been synonymous with the highest standards of hospitality. Welcome to Hotel Leo, located in the heart of downtown Bellingham. Hotel Leo, which is on both the National and Local Historic Registry, combines modern comfort with classic style—offering a unique combination of hotel lodging and apartment residences—with a lively mix of common spaces.