Housekeeping Supervisor | Courtyard, Lynnwood

About the role

This position is responsible for the supervision of housekeeping operations and ensures the cleanliness of hotel rooms and public areas, and adheres to health regulations.

Responsibilities

• Effective supervision of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.
• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Aids in interviewing, hiring, coaching, and developing housekeeping associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensures all required training for department employees is completed and training records are maintained.
• Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Assists in managing housekeeping/laundry initiatives and meeting productivity standards at the hotel level.

Requirements

• High attention to detail, good communication skills, leadership ability and excellent problem solving skills.
• Excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Ability to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.

Qualifications

• Prior housekeeping supervision experience preferred.
• Prioritizes tasks and works in a fast-paced environment.
• High school diploma or GED required.

Skills

• Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Benefits

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!