Housekeeping Supervisor

About the role

A Kolter Hospitality Housekeeping Supervisor delivers service excellence to guests and ensures the creation of a welcoming, larger-than-home experience. This position is responsible for the daily supervision of cleaning and assists in the administration of Housekeeping services in a safe and efficient manner.

Responsibilities

• Supervise the housekeeping staff
• Break out the house and provide the team with daily assignments
• Evaluate staff’s job performance and coach and counsel as necessary
• Clearly communicate standards of performance and ensure all required training occurs
• Perform and supervise the cleaning and inspection of guest rooms, public areas, and back of the house
• Ensure compliance with proper cleaning techniques, procedures, and brand standards
• Order supplies and maintain accurate inventory
• Follow proper lost and found procedures for items left behind in a guest room
• Report any items in need of repair
• Follow all safety procedures while working

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace
• Remain positive and helpful while keeping a steady pace
• Committed to the success and growth of the company
• Act honorably, even when no one is watching
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service