Housekeeping Supervisor

We are looking to add a hands-on Housekeeping Supervisor to our team. This role requires a blend of custodial knowledge and management capabilities, with personal accountability for the cleanliness of each guest room and setting a strong example for your team. Excellent communication skills are essential, as you will collaborate with multiple departments to ensure guest satisfaction. Flexible scheduling availability may be required.

Responsibilities

• Perform basic housekeeping duties, including changing sheets, arranging towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging rooms after guest check-out.
• Deliver linens to the laundry department.
• Inspect rooms and public spaces daily to ensure compliance with brand and Island Hospitality Management (IHM) standards.
• Train new housekeeping staff on guest service guarantees and service standards.
• Participate in preventative maintenance programs.
• Monitor and replenish stocking levels of all consumables on housekeeping carts.
• Notify supervisors of any damages, deficits, or disturbances.
• Communicate with the maintenance team regarding reported maintenance requests.
• Coordinate with the front desk team to confirm rooms ready for new arrivals.

Requirements

• Highly motivated team player with strong initiative and a drive for achievement.
• Ability to handle workplace problems, including anticipating, preventing, identifying, and solving issues.
• Ability to work well under stressful situations.
• Approachable and available to guests while providing excellent service.

Physical Demands

• Regularly required to stand, sit, or walk for extended periods.
• Must be able to lift and/or move up to 10 pounds regularly and up to 25 pounds frequently.

Scheduled hours vary based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development through a formalized training and development program, offering a clear path for growth in the hospitality industry. New team members can build on prior experience and access tools and resources for further advancement within the company.

Benefits

• Healthcare, including Medical, Dental, and Vision Insurance.
• HSA & FSA plans, including Dependent Care FSA.
• Identity Theft Protection Insurance.
• Commuter benefits (transit & parking).
• Pet Insurance.
• PTO and payroll incentives for annual wellness exams.
• Employee Assistance Program with wellness subscriptions (gym access, financial planning, counseling, and legal services).
• Paid sick and vacation time.
• Family leave.
• 401(k) Retirement Plan with 100% match up to 3% of salary and 50% match on the next 2% (fully vested upon first contribution).
• Incentive-based bonus program.
• Free room nights at Island Hospitality hotels and employee discounts within your hotel brand.
• Discounts for friends and family within your hotel brand.
• Team member recognition and bonuses.
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
• Career growth opportunities through an in-house training program tailored to your goals.
• Referral bonus program for any of our locations.