Housekeeping Supervisor

Responsibilities

• Train, schedule, coach, and support housekeeping associates to ensure performance aligns with brand/hotel standards and HHM core values.
• Screen job applicants and hire new employees when housekeeping associates are HHM employees.
• Train staff to clean rooms efficiently according to established standards or partner with external vendors for proper training.
• Monitor and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• Occasionally clean rooms or assist staff with room cleaning.
• Address associate performance and behavior concerns through direct intervention with HHM associates or via vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Background and Skills

• High school diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Benefits and Perks

• Competitive wages for full‑time and part‑time opportunities.
• Medical, Dental, and Vision Health Insurance.
• Paid Time Off.
• 401(k) Company Match.
• Free Basic Life Insurance.
• Travel Discounts.
• Commuter Transit and Commuter Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational/Professional Development.
• Referral Bonus Program.

Work Environment and Context

Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, and bending.