Housekeeping Supervisor
About the role
The Hauskeeping Supervisor supports the daily operations of the Haus-Keeping department by providing on-shift leadership, quality control, and team support. This role ensures guest rooms and public areas meet Gravity Haus cleanliness and presentation standards while helping coordinate the work of Haus-Keepers during each shift.
Key Responsibilities
- Team Support & Shift Coordination
- Support the daily workflow of Haus-Keepers by helping assign tasks and prioritize room readiness.
- Provide on-the-floor leadership and guidance to Haus-Keepers during shifts.
- Aid in training and mentoring new Haus-Keepers on procedures and service standards.
- Serve as a point of contact for housekeeping questions during shifts when management is not present.
- Foster a positive and collaborative team environment.
- Quality Control & Standards
- Inspect guest rooms and public areas to ensure cleanliness and presentation meet Gravity Haus standards.
- Identify and address cleaning deficiencies, providing real-time feedback and coaching to team members.
- Ensure consistent execution of housekeeping service standards across all rooms and spaces.
- Operational Support
- Assist with daily housekeeping operations including room cleaning, laundry support, and public area upkeep as needed.
- Help coordinate linen distribution and laundry workflow.
- Maintain inventory levels of housekeeping supplies and notify management when replenishment is needed.
- Respond to guest service requests and housekeeping issues promptly and professionally.
- Reporting & Communication
- Report maintenance concerns, safety hazards, and property damage to the appropriate department.
- Ensure lost and found items are properly documented and turned in according to procedures.
- Communicate room status updates and operational needs to the Housekeeping Manager and Front Desk team.
What We’re Looking For
- 3+ years housekeeping experience within a hotel or resort setting.
- Previous housekeeping experience in hospitality required.
- Prior experience leading or mentoring team members preferred.
- Strong attention to detail and commitment to cleanliness standards.
- Ability to work collaboratively and provide positive team leadership.
- Strong communication and problem-solving skills.
- Experience using task management and property management software (e.g., Alice, Opera, or similar).
- Strong attention to detail, with the ability to balance efficiency and quality.
Physical Requirements
- Ability to stand and walk for long periods of time.
- Ability to lift, push, pull, and carry up to 50 lbs.
- Ability to bend, reach, and perform repetitive movements.
- Comfortable working on varying schedules including weekends and holidays.
- Keep Growing
- Bring Others Along
- Create Powerful Moments
- Be “All-In” + Go the Distance
- Make it Better than You Found It
About Gravity Haus
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.
At the heart of everything we do are our core values, which guide our culture, service, and growth:
We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.
What We Can Offer You
When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, company-sponsored retirement savings programs, which may include employer contributions depending on plan terms and location., and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.