Housekeeping Supervisor

About the role

Homewood Mountain Resort, a four-season destination on the west shore of Lake Tahoe, is seeking a Housekeeping Supervisor to join the Facilities Department. This position oversees the daily operations of the housekeeping team, ensuring exceptional cleanliness and presentation standards.

Responsibilities

• Supervise and coordinate daily housekeeping operations, including staff assignments, workflow planning, training, coaching, and performance oversight.
• Lead, motivate, and develop housekeeping team members while promoting a culture of teamwork, accountability, and service excellence.
• Conduct daily inspections of public areas, restrooms, offices, locker rooms, employee spaces, and back-of-house areas to ensure cleanliness and presentation standards are consistently achieved.
• Monitor quality and productivity standards and provide ongoing feedback, coaching, and corrective action when necessary.
• Aid in recruiting, onboarding, training, scheduling, and timekeeping for housekeeping staff.
• Collaborate with the Facilities Maintenance Manager to ensure adequate staffing, supplies, equipment readiness, and operational efficiency.
• Maintain organized housekeeping storage rooms, supply areas, linen inventories, and laundry operations.
• Oversee routine and deep cleaning programs, seasonal cleaning projects, event setup and breakdown, and special assignments.
• Identify, report, and follow up on maintenance, safety, and operational concerns to ensure a safe and well-maintained environment.
• Complete inspections, departmental records, checklists, and reporting as required.
• Lead by example by actively participating in housekeeping duties and supporting the team as operational needs require.

Qualifications

• Minimum two (2) years of housekeeping, facilities, hospitality, or related supervisory experience preferred.
• Previous experience leading teams in a luxury hospitality, private club, resort, hotel, or high-end residential environment strongly preferred.
• Demonstrated knowledge of commercial cleaning methods, products, equipment, and industry best practices.
• Strong leadership skills with the ability to motivate, train, develop, and hold team members accountable.
• Ability to establish priorities, delegate responsibilities, and manage multiple projects in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail and commitment to quality.
• Working knowledge of workplace safety practices, chemical handling procedures, and OSHA-related standards.
• Effective written and verbal communication skills with the ability to interact professionally with members, guests, vendors, and fellow team members.
• Ability to work independently, exercise sound judgment, and make informed operational decisions.
• Proficiency with basic computer systems, scheduling platforms, inspection reports, and departmental documentation.
• Valid driver's license in good standing.

Skills

• Proactive leadership.
• Teamwork and service excellence.
• Quality assurance and corrective action.
• Recruiting, onboarding, and training.
• Supervision and coaching.
• Inventory management and safety compliance.
• Collaboration with other departments.
• Routine and deep cleaning.
• Event setup and breakdown.
• Special assignment coordination.
• Inspection and reporting.
• Operational decision-making.