Housekeeping Supervisor

About the role

The Sheraton Music City Hotel is a vibrant establishment offering 410 rooms and 32,000 square feet of versatile meeting space. Dedicated to providing exceptional service, our team thrives on delivering memorable experiences to both guests and colleagues alike.

Responsibilities

• Supervise the housekeeping staff, providing open communication, training, coaching, and counseling.
• Ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to maintain a high level of cleanliness and guest satisfaction.
• Issue assignments to staff, review special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Control inventory and ensure proper supplies are available while controlling expenses.
• Comply with attendance rules and be available to work on a regular basis.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout the building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Skills

• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.

Pay

Tipped/Service Charge Eligible: No

Discretionary Performance Bonus Eligible: No

Schedule

Regular availability required.