Housekeeping Supervisor

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in a hotel.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff; maintain accurate records and ensure security of keys.
• Communicate additions or changes to assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets; assign designated personnel to rectify any deficiencies.
• Check Room Attendants' carts for proper supplies, neatness, cleanliness, and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants using a designated checklist; relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status, and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets; counsel Room Attendants on any discrepancies.
• Inspect public areas, bathrooms, fitness center, pool area, offices, and service areas after cleaning by Floor/Lobby Attendants using designated checklists; relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk; contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Requirements

• High School Graduate or General Education Degree (GED).
• Six months to one year of related supervisory experience.

Benefits

• Medical, vision, and dental coverage
• 401k Savings Plan
• Competitive PTO
• Educational Assistance
• Travel Discounts