Housekeeping Supervisor

Part-time position at the Fairfield Inn & Suites in Worcester Auburn.

About the role

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in the hotel.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of room status; verify A.M. report, report discrepant rooms, and prioritize check-out rooms.
• Ensure assigned staff have reported to work; document late or absent employees.
• Coordinate breaks for assigned staff.
• Prepare and distribute assignment sheets; review priorities and communicate changes throughout the shift.
• Assign guest room keys and beepers to staff; maintain accurate records and ensure key security.
• Inspect supply levels of floor closets and assign personnel to rectify deficiencies.
• Check Room Attendants' carts for proper supplies, neatness, and mechanical problems.
• Inspect rooms cleaned by Room Attendants using a designated checklist; relay deficiencies for correction.
• Update room status after approving cleanliness and condition per departmental standards.
• Check vacant and DND rooms; verify and update status throughout the shift.
• Mark dirty sheets in randomly selected rooms and follow up to ensure sheets are changed.
• Counsel Room Attendants on discrepancies.
• Inspect public areas, bathrooms, fitness center, pool area, offices, and service areas after cleaning; relay deficiencies for correction.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk; contact Engineering for urgent repairs.
• Conduct staff training as assigned.
• Provide feedback on staff performance to the manager.
• Report disciplinary problems to the manager and participate in employee counseling.
• Document pertinent information in the department log book.
• Complete all paperwork and closing duties before leaving.
• Review assignment status and follow-up actions with the manager or oncoming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Requirements

• High School Graduate or General Education Degree (GED).
• Six months to one year of related supervisory experience.
• Proficiency in English.