Housekeeping Supervisor

Oversee the daily operations of the housekeeping department, ensuring a safe work environment, exceptional cleanliness standards, and outstanding guest service. Work closely with the Executive Housekeeper to maximize guest satisfaction, protect hotel assets, and support efficient departmental operations.

Responsibilities

• Supervise, motivate, coach, and support the housekeeping team to ensure exceptional performance and productivity.
• Inspect guest rooms, public areas, back-of-house spaces, and turndown service to ensure hotel cleanliness and brand standards are consistently met.
• Assign daily work schedules, communicate priorities, and coordinate special guest requests to ensure seamless operations.
• Issue and monitor housekeeping supplies and equipment while maintaining inventory control and minimizing waste.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Maintain accurate Lost & Found records and assist guests with inquiries regarding misplaced items.
• Support emergency preparedness by implementing safety procedures and ensuring team compliance with hotel policies.
• Promote a safe, positive, and respectful work environment while adhering to all health, sanitation, and safety standards.
• Maintain reliable attendance and flexibility to work weekends, holidays, and varied shifts as business demands.
• Perform other duties as assigned to support the housekeeping department and overall hotel operations.

Requirements

• Previous housekeeping experience in a hotel environment, with supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Exceptional attention to detail and commitment to cleanliness and quality.
• Ability to coach, motivate, and develop team members.
• Excellent guest service and problem-solving abilities.
• Ability to work independently while managing multiple priorities.
• Basic computer and record-keeping skills.
• Ability to stand, walk, bend, lift, and move throughout an entire shift.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.

Benefits

At DoubleTree, we believe every great guest experience begins with a great team. We offer a supportive work environment where your leadership is valued, your contributions are recognized, and your career can grow. Join a hospitality team committed to excellence, teamwork, and creating memorable experiences—starting with our signature warm welcome.