Housekeeping Supervisor

Responsibilities

• Supervisory accountability for all team members for daily and long-term operations to include hiring, training, and developing employees, including coaching, mentoring and appropriate performance management up to and including separation.
• Direct day-to-day operation of the Housekeeping Department.
• Lets for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure.
• Confer with supervisors to ensure maximum customer satisfaction and efficient utilization of workforce and facilities.
• Handles guests concerns taking corrective action, as necessary.
• Inspects facilities, services and equipment and recommends changes or improvements, as necessary.
• Ensure that expenditure remains within established limits.
• Delegate assignments to appropriate supervisors to accomplish tasks and provide developmental potential.
• Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations.
• Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.
• Provide training, orientation, and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
• Adheres to departmental and company policies.
• Report all needles, blood, and other bodily fluids found to Supervisor.
• Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.
• Ability to push up to 50 pounds daily for the duration of shift.
• Must complete assignments by time projected by leadership.
• Performs all other related and compatible duties as assigned.
• Perform duties with cleaning chemicals and equipment including carpet/floor care.
• Perform special projects assigned by Management.
• Ensuring high hygiene standards and guest satisfaction.
• Addressing guest queries and solving special requests.
• Making beds and providing clean sheets and towels.
• Adequate communication skills to interact with guests.
• Abide by leadership feedback and correct any discrepancies in assignments performed.

Qualifications

• HS diploma or GED.
• Casino/Hotel experience preferred.
• Experience within an upscale hotel preferred.
• Minimum of five years’ operations management experience in a hotel of comparable size and quality is required.
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
• Minimum three years’ experience as departmental head/division manager level or above required.