Housekeeping Superintendent

About the role

The Housekeeping Superintendent is responsible for overseeing the day-to-day housekeeping and custodial operations at Subaru Park, ensuring the stadium and surrounding facilities consistently meet Philadelphia Union standards for cleanliness, safety, presentation, and guest experience.

Responsibilities

• Oversee daily housekeeping and custodial operations throughout Subaru Park, ensuring the facility is consistently clean, safe, sanitary, and event-ready.
• Manage the cleanliness and presentation of restrooms, concourses, suites and premium areas, offices, locker rooms, event spaces, stairwells, elevators, loading areas, storage areas, exterior entrances, and other assigned spaces.
• Cook up pre-event, event-day, post-event, and non-event-day housekeeping activities.
• Conduct regular facility walk-throughs and inspections to ensure established cleanliness, safety, and presentation standards are achieved.
• Identify deficiencies and ensure issues are corrected promptly.
• Cook up housekeeping needs associated with event setups, breakdowns, changeovers, and special events.
• Maintain appropriate inventory levels of housekeeping supplies, chemicals, equipment, and other departmental materials.
• Ensure housekeeping storage areas, supply rooms, and equipment areas remain clean, organized, and secure.
• Provide direct supervision and day-to-day leadership to full-time, part-time, seasonal, temporary, and event-day housekeeping employees.
• Prepare staff deployment plans and assign employees to specific areas and responsibilities.
• Monitor employee attendance, productivity, work quality, and adherence to departmental expectations.
• Lead by example and provide hands-on assistance to the housekeeping team when operational needs require.
• Conduct pre-shift meetings and communicate daily priorities, event information, safety expectations, and organizational updates.
• Promote a culture of teamwork, accountability, professionalism, and exceptional service.
• Train new and existing employees on cleaning procedures, equipment operation, chemical handling, safety protocols, guest service expectations, and departmental standards.
• Provide ongoing coaching, feedback, and development to housekeeping employees.
• Address employee performance and conduct concerns promptly and consistently in partnership with People & Culture.
• Identify staffing needs and communicate hiring or scheduling concerns to leadership.
• Establish and maintain consistent cleanliness and presentation standards throughout the stadium.
• Conduct routine inspections before, during, and following events.
• Ensure restrooms and guest-facing areas remain clean, sanitary, properly stocked, and presentable throughout events.
• Document and communicate facility maintenance concerns, equipment issues, safety hazards, and other deficiencies requiring attention.
• Cook up with Stadium Operations, Engineering, Security, Guest Services, and other departments to resolve facility issues.
• Maintain inspection records and other quality-control documentation as required.
• Ensure employees are properly trained in the safe operation of commercial housekeeping equipment, including floor scrubbers, buffers, wet vacuums, carpet extractors, vacuums, and related equipment.
• Ensure cleaning chemicals are stored, labeled, handled, and used in accordance with Safety Data Sheets (SDS), manufacturer guidelines, and Company procedures.
• Promote compliance with OSHA requirements and established workplace safety practices.
• Regularly inspect housekeeping equipment and coordinate maintenance or replacement as necessary.
• Maintain supply usage and maintain appropriate inventory while controlling unnecessary waste and expense.
• Immediately address or report unsafe conditions, facility hazards, and equipment concerns.
• Aid in the development and management of the housekeeping operating budget.
• Monitor labor hours, overtime, supplies, equipment, contracted services, and other departmental expenses.
• Manage staffing and resources efficiently while maintaining established cleanliness and service standards.
• Maintain accurate departmental records, including employee schedules, attendance records, payroll information, inspection reports, equipment assignments, supply inventories, training records, and safety documentation.
• Prepare reports regarding staffing, labor utilization, facility conditions, supply needs, and departmental performance as requested.
• Monitor vendor performance and ensure contracted services meet established standards and expectations.
• Develop and execute housekeeping plans for Philadelphia Union matches and other events hosted at Subaru Park.
• Maintain frequent communication with Stadium Operations and other event leadership regarding housekeeping priorities and emerging needs.
• Maintain high-traffic areas throughout events and reallocate staff as necessary.
• Cook up post-event cleaning operations to ensure the facility is restored efficiently and prepared for the next scheduled activity.
• Serve as a visible and responsive housekeeping leader during matches and events.
• Support stadium operations and special projects as assigned.

Qualifications

• High school diploma or equivalent required; additional education or training in facilities management, hospitality, operations, or a related discipline preferred.
• Minimum of 3 years of housekeeping, custodial, environmental services, facilities, hospitality, or related operations experience, preferably within a stadium, arena, convention center, hotel, entertainment venue, or other large commercial facility.
• Previous supervisory experience with responsibility for scheduling, training, work assignments, and employee performance required.
• Experience supervising a combination of full-time, part-time, seasonal, temporary, and/or event-based employees strongly preferred.
• Demonstrated knowledge of commercial cleaning methods, equipment, chemicals, and industry best practices.
• Working knowledge of workplace safety standards, OSHA requirements, SDS procedures, and safe chemical handling.
• Experience managing labor, supplies, operating expenses, and departmental budgets preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced, event-driven environment.
• Strong attention to detail and commitment to maintaining high standards of cleanliness and facility presentation.
• Ability to communicate effectively and build positive working relationships with employees, managers, vendors, contractors, and other departments.
• Bilingual English/Spanish communication skills are a plus.
• Previous experience working in professional sports or a large-scale sports and entertainment venue is strongly preferred.

Work Schedule

This position requires a flexible schedule based on the Philadelphia Union match and event calendar. The Housekeeping Superintendent must be available to work days, evenings, overnight hours, weekends, holidays, and extended shifts as operational needs require. Regular attendance at Philadelphia Union home matches and other major events at Subaru Park is an essential function of the position.

Physical Requirements

• Ability to walk and stand for extended periods throughout the stadium and surrounding property.
• Ability to regularly navigate stairs and access all areas of the facility.
• Ability to bend, stoop, kneel, crouch, reach, push, pull, and perform other physical activities associated with housekeeping operations.
• Ability to safely operate commercial housekeeping equipment.
• Ability to lift and carry up to 25 pounds regularly, with heavier items moved with appropriate assistance or equipment.
• Ability to work both indoors and outdoors in varying weather conditions.